Customer Service Real Estate
Resume:
Richard Hinds
Remote customer support
Profile
Dynamic administrative professional with over 23 years of diverse experience, including a strong focus on customer service and operational management. Expertise in client relations, data entry, and effective communication fosters a positive environment that enhances customer satisfaction. Proven ability to manage complex tasks, streamline processes, and ensure attention to detail in fast-paced settings. Committed to leveraging these skills to deliver exceptional support and drive success in remote customer service roles. A results-oriented approach ensures responsiveness and adaptability in meeting client needs.
Employment History
Founder & Managing Member at Ricardus LLC (Real Estate Investment Firm), Watertown
August 2023 — Present
• Founded and lead Ricardus LLC, a real estate investment firm, overseeing property acquisition and financial strategies.
• Spearheaded identification and underwriting of residential and commercial properties, ensuring thorough due diligence and risk assessment.
• Directed property renovations and tenant relations, optimizing occupancy rates and rental income.
• Analyzed local real estate markets to identify emerging opportunities and competitive pricing.
• Managed contractors and vendors to ensure operational efficiency and cost-effectiveness.
Driver at Lyft, Elmont
July 2023 — Present
• Delivered exceptional transportation services as a Lyft Driver.
• Maintained a clean driving record and valid driver license.
• Navigated city routes efficiently to enhance passenger experience.
• Ensured vehicle cleanliness and safety for passengers.
• Utilized strong communication skills to foster positive interactions.
Lead Specimen Processor at NRG USA, Garden City
December 2021 — August 2023
• Confirm client and specimen details, inspecting quality and appropriateness of specimens.
• Enter specimen and patient data into Orchid/Vital software, ensuring accuracy and completeness.
• Prepare specimens for laboratory testing, maintaining compliance with protocols.
Details
44 Fallon Court
Elmont
United States
************@*****.***
Skills
Driving
Microsoft Word
Client services
Customer Service
Computer literacy
Zendesk
Data Entry
Clinical laboratory experience
Conflict management
Travel planning
Specimen collection /
processing
Google Docs
Public health
Negotiation
Phone Etiquette
LIHTC
Laboratory experience
English
Computer skills
Vital software
Developmental Disabilities
Experience
Microsoft Excel
Purchasing
Delivery driver experience
E-commerce
Data management
• Validate requisitions against specimens, ensuring correct labeling before scanning.
• Collaborate with team members to enhance operational efficiency and improve client service.
Day Habilitation Specialist at Innovative Resources for Independence, Seaford
May 2016 — November 2021
• Assist individuals in achieving goals outlined in clinical assessments and maintain accurate daily documentation.
• Safely transport clients to medical appointments, programs, and community events using company vehicle.
• Provide hands-on training to develop skills and facilitate active participation in community activities.
• Ensure compliance with OPWDD regulations regarding health and safety standards.
• Utilize Google Docs, Sheets, and Drive for efficient record-keeping and information updates.
Caregiver at Rich Caregiving Services, New York
January 2013 — July 2014
• Managed medication schedules and ensured correct dosages for patient care.
• Scheduled and coordinated medical appointments with healthcare providers.
• Assisted with daily living activities, including dressing and bathing.
• Performed household chores and meal preparation to support patient wellbeing.
• Handled bill management and financial tasks related to patient care.
Administrative Assistant at Military Car Sales, Inc, Woodbury September 1999 — August 2007
• Coordinated timely delivery and tracking of vehicle orders exceeding $30 million in annual revenue.
• Reviewed Purchase Orders and processed data using IBM AS400 system.
• Liaised with Chrysler, Ford, and GM manufacturers, ensuring seamless communication between clients and manufacturers.
• Ensured compliance with U.S. contracts while safeguarding sensitive client information.
• Provided accurate account updates via email, phone, and mail correspondence.
Office Assistant at Nelson's Communication Inc, New York September 1998 — September 1999
• Performed administrative duties to maintain daily business operations, including photocopying, faxing, filing, and distributing documents.
• Managed mailing services by sorting, processing, and distributing incoming and outgoing mail.
CRM software
Operating Systems
Analysis skills
AS400
Time management
GPS
Order entry
Google Docs
Personal assistant experience
Administrative Assistant
Orchid Software
Data entry
Communication skills
Social media management
AI
Organizational skills
Windows
Customer service
Customer support
Microsoft Windows
Languages
English
• Troubleshot and resolved mail-related issues caused by software data errors or inconsistencies.
• Improved operational efficiency by implementing organized filing systems and optimizing document retrieval methods.
• Collaborated with team members to enhance communication and streamline office procedures.
Education
Associate's degree in Liberal Arts & Sciences, Nassau Community College, Garden City
September 2007 — June 2009
High School Diploma, Thomas Edison High School, Borough of Queens
September 1991 — June 1995
References
References available upon request
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