Customer Service Help Desk
Resume:
Tembakazi Tshepiso Phakisi
Orlando East
Soweto
1804
Gender: Female
Nationality: South African
Cell:061*******/063*******
************@*****.***
Professional profile
A resourceful, hard-working and dedicated individual with outstanding administrative and organisational skills and a sound understanding of Customer service Principles. Possesses good Computer skills with knowledge of MS Office, is quick to grasp new ideas and concepts and always keen to develop new skills and expertise. Able to work well both independently and as part of a productive team, demonstrating the motivation and multi- tasking abilities required to meet demanding deadlines while maintaining the required standards. Articulate and proactive, combines a professional and confident approach with excellent interpersonal skills and can communicate concisely at all levels. Career Summary
01/02/2022-30/04/2022. Field Worker, Statistics South Africa.
• Provide Administrative, clerical and technical support to the statistics South Africa help desk.
• Receiving orders and instructions regarding door to door data collection.
• Ensuring correctness and capture/record all data received on the field
• Dispatching work requests to the relevant section and ensuring accurate data sorting.
• Ensuring quality checking of forms and related documents
• Monitoring outstanding work requests against the service level agreements and report anomalies to relevant officials.
• Data Capturing and processing
• Building and maintaining professional interactions and ensure ethical dealings with all members of the public at all times.
EDUCATION AND QUALIFICATIONS
Name of Institution: Selelekela Secondary School
Qualification: National Senior Certificate (Grade 12) Subjects: Commerce (attached a copy of Grade 12 certificate) Year: 2021
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References
Name: Thembisile
Surname: Mkhonza
Relationship: Statistics South Africa (Supervisor) Tell: 082*******
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