Health Care Office Assistant

IvyRose Dogan

Silver Spring, MD 227-***-****

**********@*****.***

Experienced, energetic, and highly motivated. Health Care Professional, possessing strong leadership skills. Compassionate and caring with regard to patient and support staff relations. Multi-faceted background in Administrative Health Care within an office setting. Self-starter and team player with expertise in customer service and Electronic Medical Records -EPIC. Payor proficient referrals and payment processing.

Experience:

Medical office Assistant - Full Time -40 hrs. a week January 2019 – Present

Johns Hopkins Community Physicians:

Assist front desk operation. Prepare forms prior to patient arrival. In charge of processing confidential information with discretion, demonstrating patient focus and professionalism. Verify insurance and collection of copays and forms payment. Schedule follow-up visits, vaccines, annual physicals. Reception; Greet all who enter the office. Responsible for patient check-in/check-out and referrals assigned and NIPO. Cross-scheduling for specialties; dermatology, neurology, mammograms, etc. Ensure that transfer of care (processing of referrals) is completed. Serve as direct assistant to a medical team of seven Physicians, the Office Medical Director, and Regional Director. Assist with prior authorizations and scheduling face to face consultations for Appeals. Monthly Quality Improvement calls. Attend meetings for progressive development and implementation of improved work flow methods and Statistics Quality Metrics. All training completed before deadlines. Competently carry out all directives issued by the physicians. Submitting all signed home health orders for payment indexing and sending all verifications to billing in word document as well as attaching spreadsheets for review.

Key Accomplishments:

Responsible for answering 35- 40 % of incoming calls; monthly encounter closing numbers are 1035. Received recognition for going over and above expectation in task performance and annual reviews. Keyboarding to 50 wpm. Introduced and implemented different workflows that would streamline a patient's care plan by scheduling mammograms internally, thereby bringing in revenue and less complication for patients. Kept referrals to other specialists internal, (streamline referrals) i.e., Dermatology, Neurology, and Orthopedics, Imaging, Cardiology. Also received the Johns Hopkins Presidential Award for 2022. Certified nursing Assistant

Hands and Hearts Home Care: October 2014 – October 2018 Assisted with all ADLs. Was responsible for daily documentation of patient care. Appointment scheduling and medication administration and documentation. Vitals taken.

Key Accomplishments:

Punctuality: Saved company revenue remained under budget also additional CNA was not necessary as I was reliable as well as dedicated; often stayed extra hours when coverage was needed. My skills in administering medication saved on Nurses coming to residents would be costlier. Built a strong rapport with all that I served. Medicine Technician: Full time 40 plus hrs. a week United Cerebral Palsy:

August 2005-2013

Assisted in ADLs, Maintained HIPAA and safety at all times, implemented medical treatment plans, medication distribution; counted controlled substances. daily documentation. Attended monthly conferences and in-services, (seminars), CPR certified; SCIP certified, and obtained Lifeguard certification. Key Accomplishments:

Responsible for over 30 residents, trained in all feeding, as well as, changing. PRN staff was not needed, as I was competent and reliable. Cross trained in crisis intervention. Employed with this company for over 7 years. Behavior care plans implemented.

Johns Hopkins Baltimore Training: January 2019

Epic Certified and Insurance payor training

Training - four months and monthly in electronic medical records HIPAA a Payor insurance. Achieved Grade of 90% and greater in all classes. Certified office assistant, Glenmont Job Corps: September 2003 Four-month training period in Microsoft Word and Excel –proficient in make spreadsheets. Obtained Certificate and trained for excellence. Marist College: 2004

Criminal Justice course obtained certificate. Three-month Satellite course Suffolk Community College:

2002-2004 and 2007 Liberal Arts.

Incomplete Education

Skills:

Self-starter and Motivator

Intuitively focused

Finalizing all tasks

Compassionate -Personable

Team driven

Punctual

Dedicated

Ductile

Skill Highlights:

Family Practice and Internal Medicine - Over four years’ experience Healthcare experience - Over twelve years

Experienced in Privacy and HIPAA Guidelines

Proficient in Medical Terminology

Awards for Proficiency and Detail-Oriented -Tasking Implementing Workflows

Computer skills:

50 WPM- Data entry

Proficient in Adobe software

Internet Operations

Microsoft word and Outlook- Emails

Social Media and Website navigation

Competent in the operation of all office equipment. References available upon request:

Dr. Latoya Edwards: Work 240-***-****

Samantha Horton: Cell 347-***-****

Iliana Cordova: Cell 240-***-****

Contact this candidate