Customer Service Accounts Payable
Resume:
ABOUT ME
Seasoned Accountant and
Customer Service Professional
eager to contribute extensive
finance, problem-solving, and
customer engagement expertise to
a dynamic team. Proven track
record in accurate financial
management, effective
multitasking, and fostering
customer relations. Keen to
leverage my skills and pursue
growth in a challenging new role.
SKILLS
COMPREHENSIVE FINANCIAL
ACCOUNTING KNOWLEDGE
PROFICIENT IN ACCOUNTS PAYABLE
AND RECEIVABLE PROCESSES AND
PROCEDURES
STRONG PROBLEM-SOLVING AND
ANALYTICAL SKILLS
EXCELLENT MULTITASKING AND
ORGANIZATIONAL ABILITIES
PROFICIENT IN FINANCIAL REPORTING
AND MANAGEMENT INFORMATION
SYSTEMS
EXCEPTIONAL CUSTOMER SERVICE
AND COMMUNICATION SKILL
EXPERIENCE IN HOSPITALITY AND
GUEST RELATIONS
SKILLED IN SCHEDULING AND
MANAGING APPOINTMENTS
PROFICIENT IN HANDLING EMAIL
COMMUNICATIONS AND
RESERVATIONS
WELLNESS COACHING
STRENGTH TRAINING
HEALTH PROMOTION
WORK EXPERIENCE
Lagos Nigeria
2025 - 2025 • Prepared detailed reports that informed key business decisions
• Delivered exceptional customer service, enhancing client satisfaction scores
• Monitored account performance, identifying growth opportunities for clients.
• Prepare and processed payroll
• Reconciled bank accounts on a regular basis.
• Managed vendor relationships by ensuring timely payment and resolving disputes.
Accra Ghana
May 2022 - Jan 2025
• Managed day-to-day financial transactions.
• Provided excellent customer service at all times while interacting with customers in a friendly manner.
• Capable of handling detail-oriented work in methodical and organised fashion.
• Maintained up-to-date records of all financial transactions in accordance with company standards.
• Cross-trained other staff members in operating the point-of- sale system.
• Managed financial transactions to ensure accuracy and efficiency.
• Handled significant cash responsibly, ensuring precise financial management.
• Managed daily financials
• Excelled in customer service
Accra Ghana
Jan 2022 - Jan 2025 • Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
• Developed customized workout plans tailored to clients' needs, goals, and physical capabilities.
• Assisted in the development of new fitness classes and programs for members at the facility.
• Monitored client progress and provided feedback to ensure desired results were achieved.
• Provided nutritional advice to clients based on their individual health goals.
• Demonstrated exercises with proper form and technique for a variety of skill levels during classes.
NARS LTD Accountant Assistant
SANDBOX BEACH
CLUB
Accountant
FITNESS 1GH Fitness Coach
GENEVA
WILSON
ADMINISTRATIVE ASSISTANT
Lagos, Lagos, 101243, Nigeria
*********@*****.***
FLEXIBILITY
COMPUTER LITERACY
CRITICAL THINKING
CUSTOMER SERVICE
ADAPTABILITY
TIME MANAGEMENT
LANGUAGE
ENGLISH
PERSONAL DETAILS
Marital status
Single
Accra Ghana
Nov 2018 - Dec 2021
• Greeted and assisted guests with check-in and check-out procedures.
• Answered phone calls and addressed customer inquiries and reservations.
• Managed guest bookings and coordinated with housekeeping and maintenance staff.
• Handled customer complaints and ensured a high level of customer satisfaction.
• Sent and received emails to communicate with clients and staff.
• Attended to day-to-day tasks to ensure smooth hotel operations.
• Scheduled meetings and appointments for management.
• Made reservations and provided clients with the best advice for their stay.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled appointments for clients, customers, and other visitors.
• Verified visitors' identification cards before allowing access to the building.
• Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Enhanced guest experience from check-in to departure
• Resolved complaints, achieved high customer satisfaction
• Coordinated communication, managed admin tasks efficiently Accra Ghana
Aug 2015 - Sep 2018
• Streamlined workflow through effective task prioritization, enhancing travel planning for flights, accommodations, and ground transportation.
• Optimized daily time management to support executive productivity.
• Coordinated scheduling of meetings and appointments, ensuring meticulous calendar management.
• Managed communication channels, promptly responding to phone calls and emails, and accurately recording messages.
• Coordinated domestic and international travel arrangements, including itineraries and logistics.
• Facilitated internal and external communication, acting as a point of contact for the executive.
• Handled confidential documents and information with discretion and integrity.
• Provided support for board meetings, including material preparation and minute-taking.
• Managed complex calendars and scheduled meetings for senior executives to optimize time management.
• Handled confidential information with discretion and integrity, ensuring data security and privacy.
FIESTA ROYALE
HOTEL
Customer service representative
PLASTOFER LTD
Administrative Assistant
• Planned and executed corporate events, conferences, and meetings, ensuring seamless logistics and execution.
• Develop and implement management strategies aligned with company objectives.
• Lead, coach, and mentor direct reports to foster a high- performance team culture.
• Manage budgeting and financial planning to achieve fiscal responsibility and goals.
• Ensure compliance with legal, regulatory, and company policies and procedures.
• Establish and maintain relationships with key stakeholders and clients.
• Managed high-volume inbound and outbound customer calls with a focus on resolution and satisfaction
• Processed orders, forms, applications, and requests efficiently and accurately
• Managed calendars and scheduled appointments efficiently.
• Handled a high volume of phone calls and emails
professionally.
• Prepared presentations and reports with attention to detail.
• Processed invoices and expense reports accurately and timely.
• Coordinated travel arrangements for executives or staff.
• Maintained office supplies and equipment.
EDUCATION
Online
2024
Online
2023
2015
ALISON
EMPOWERMENT
E certificate
OXFORD MODE E- certificate
HOUDEGBE NORTH
AMERICAN
UNIVERSITY
BSc Accounting
EBENEZER NOBLE
COMPREHENSIVE
COLLEGE
High School Diploma
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