Customer Service Social Media
Resume:
Michael Meeks
Monteagle, TN *7356
********@*****.***
Objective:
Motivated and reliable customer service professional with experience in online customer support. Skilled in handling inquiries troubleshooting issues and providing exceptional customer service. Seeking an opportunity as an online customer service representative to utilize my skills and contribute to enhancing customer satisfaction.
Education:
Bachelor’s of Science in Information Technology
Tennessee Technology University
Graduated: May 2006
Relevant Skills:
- Excellent communication skills both written and verbal with a strong command of English grammar and vocabulary.
- Proficient in using various customer service platforms including live chat email and social media channels.
- Demonstrated ability to multitask and efficiently handle multiple customer inquiries simultaneously.
- Skilled in active listening to understand customer needs and provide appropriate solutions or recommendations.
- Proficient in navigating CRM systems to access and update customer information.
- Knowledgeable in product/service offerings to effectively address customer inquiries and concerns.
- Strong problem-solving skills to identify and resolve customer issues promptly.
- Ability to remain calm and composed while dealing with challenging or irate customers.
Professional Experience:
Online Customer Service Representative
Pilkington Competition Company Monteagle USA
Dates: May 2012 – May 2023
- Handle incoming customer inquiries through live chat email and social media platforms.
- Provide accurate and timely responses to customer inquiries regarding product information order status billing inquiries and technical issues.
- Resolve customer complaints by investigating the cause of the problem identifying and implementing appropriate solutions.
- Maintain a high level of professionalism and empathy while interacting with customers to ensure customer satisfaction.
- Collaborate with other departments such as the technical support team and shipping department to address and resolve customer inquiries effectively.
- Document all customer interactions and inquiries in the CRM system for future reference.
- Meet weekly and monthly performance targets including response time customer satisfaction ratings and resolution rate.
- Assisted the customer service team in answering customer inquiries via email and telephone.
- Conducted research to provide customers with accurate and up-to-date information regarding the company's products and services.
- Assisted in resolving customer complaints and ensuring customer satisfaction.
- Updated and maintained customer records in the CRM system.
References:
Available upon request
Contact this candidate