Customer Service Financial Services

Mark A. Haley

_ _

512-***-**** PO Box ***

*****@***-**.*** San Marcos, Texas 78667

AREAS OF EXPERTISE

Commercial Collections, B2B Order to Cash Budgeting, Financial Analysis, and Forecasting

25+ Years of Credit, Collections and Billing Experience M&A, Integration Synergies Experience

Revenue Recognition, Billing, Cash, and EBITDA Treasury & Banking Management Experience

FP&A, P & L Management, Portfolio Risk Mgmt Experience in Startup VC and Fortune 100

International and Domestic Markets

Experience in Bankruptcy, Bad Debt Mitigation,

And Legal Remedies Customer Service experience of over 25 years

PROFESSIONAL EXPERIENCE

Sr. Manager of Financial Services

IHEART Media Inc.

May 2024-November 2024 (Just completed large work force reduction)

Manage three collection managers with a total team of thirty-two collectors located inside and outside the US, handling domestic and international collections efforts for the largest media company in the United States.

Responsible for daily, monthly, and quarterly cash forecasting and reporting.

Handle high profile account defaults and escalate as needed for legal action and third party collection efforts.

Director of Finance Operations

Waste Evaporation Systems of Texas LLC

October 2022-May 2024

Establish market presence, product branding, and product launch.

Establish banking and financing facilities, billing, collection, cash management, tax compliance, payment application, and bank reconciliation processes.

Implement software solutions to facilitate AR, AP, cash flow management, payment automation, billing, and credit and collections management processes.

Provide financial models for cash flow and forecasting.

Mark A. Haley

_

Credit and Collection Manager

Hill Country Electric (A Division of Wesco International)

January 2022-October 2022

Lead daily operations for commercial credit and sales approvals.

Responsible for cash application and credit sales policies and procedures.

Ensure bond and lien claims are filed and secured positions preserved.

Analyze A/R portfolio for high-risk accounts and monitor exposure on large commercial accounts.

Sr. Manager Finance Operations (Credit, Collections, Billing, & Cash Application)

Texas Disposal Systems Inc.

June 2016 – November 2021

Finance division of a large established fast-growing Texas based recycling and disposal company.

Lead four teams of eighteen frontline and management personnel responsible for all customer billing, customer service dispute resolution, commercial credit and collection, cash management, tax compliance, payment application, bank reconciliation activities.

Assist in all M&A activity and due diligence.

Implemented software solutions to improve ACH and credit card payment automation.

Outsourced invoice processing services reducing billing costs by $75K per month.

Implemented auto dialing software for a more efficient and cost-effective method for reaching customers regarding financial issues related to credit card, ACH, and collection issues.

VP of Financial Services 2015-2016 (company ceased operations 11/30/2016)

Academic Financial Solutions LLC.

Finance division of a nationally accredited private college for Applied Science and Nursing Bachelor’s and Associate Degrees

Manage team over multiple private and public loan portfolios in collections, cash application, cash forecasting, and insure federal and state compliance requirements.

Lead team of fourteen frontline and management personnel driving cash flow and profitability targets

Manage multiple third-party finance and collection relationships.

Implement software and training strategies to better service existing and future portfolio growth

Ensure all federal and state compliance and certification requirements are met

Increased active accounts by 20 percent in the first 90 days

Mark A. Haley

_

Berridge Manufacturing Company

Leading manufacturer of high-quality metal roofing and siding products around the world.

Credit and Collections Operations Manager, 2013-2015

Responsible for Commercial Credit and Collection activity in Domestic and International Markets

Lead daily operations for commercial credit and sales approvals

Implemented new cash and credit sales policies and procedures

Ensure bond and lien claims are filed and secured positions preserved.

Analyze A/R portfolio for high-risk accounts and monitor exposure on large commercial accounts

Recovered $220K of $250K in bad debt in 2014

Johnson Oil Company

Leading Regional Oil and Gas Distributor in Texas and Louisiana.

Corporate Credit and Collections Operations Manager, 2010-2013

Oversee Credit and Collections, Cash Application, and Sales Margin Analysis for Commercial and Wholesale Markets.

Provide in depth analysis of current market trends and create forecasts to achieve goals ensuring continued market growth.

Reduced Days Sales Outstanding (DSO) from 31 days to 19 days from 2010 to 2014

Reduced Bad Debt from over $300K in 2011 to $100K in 2012, and $50K in 2013

Director and Regional General Manager, 2005-2010 (company ceased operations in 2010)

Xanadoo Wireless Services (Division of Pegasus Communications Inc.)

Responsible for launch of high-speed residential and commercial wireless data and phone services in multiple markets.

Startup Wireless Telecommunications Company in Texas, Oklahoma, and Illinois.

Established market presence and branding via multiple marketing channels

Oversee total P&L, Budgeting, and system growth of system subscribers

Provide in depth analysis of current market trends to create forecasts and achieve goals for market growth

Insure proper inventory levels and delivery schedules

Lead daily operations as it relates to sales, credit, marketing, and customer service

Sr. Manager of Business Operations, 2002-2005

Grande Communications Inc.

Oversee daily operations for customer service, credit, collections, cash management, and facilities for Waco, Austin, and San Marcos markets.

Texas based startup broadband communications company with over 140,000 subscribers.

Budgeting, Forecasting, P&L Anylysis and staffing requirements for all offices

Established credit guidelines, inventory controls, and facility management across all markets

Facilitated consolidating collections functions and best practices across markets

Mark A. Haley

_

RLX Technologies Inc.

Startup creating the first server blade hardware technology.

Corporate Credit and Collections Manager, Sales Pricing Manager 2001-2002

Implemented all credit and collection policies and procedures

Establish and oversee all cash application and lockboxes

Responsible for cash forecasting and bank and G/L reconciliations

Implemented Oracle collection module and fixed asset module

Texas Instruments Inc.

Fortune 100 semi-conductor/chip manufacturer.

Credit and Collections Manager, 1994-2001

Customer Service Manager

Cash Manager

Managed over $1.5 billion in receivables annually in domestic and international markets

Monitored cash receipts and disbursements for borrowing requirements

Managed all areas of order entry processes and procedures and customer service

Oversee cash application processes and lockboxes

Responsible for monthly and quarterly bank, A/R, and G/L reconciliations

Education

Texas State University, B.B.A. Business Management

Technical Skills

Excel, Word, Power Point, Outlook, Oracle, SAP, QuickBooks, Frazer, Lotus, DM2, and Navision.

Professional Affiliations

National Association of Credit Management

NACM Board of Directors 2000-2018

NACM Chairman 2013-2014

NACM Vice-Chairman 2009-2013

NACM Chairman 2005

NACM board member 2000-2011

Chairman NACM Computer Group 1996-1998

Dun & Bradstreet Southwest Advisory Group 1997-2002

NACM Construction Group 1990-1994

Contact this candidate