Business Intelligence Customer Service
Resume:
Brant Thompson
Dallas, TX *****
**************@*****.***
Professional Summary
Management and Sales Professional successful at increasing revenue, creating and adhering to budgets and establishing sales and marketing programs. Extensive experience in new account generation, account management, customer service, leadership and sales. Demonstrated ability to identify customer needs and develop strategic solutions. Deliver persuasive sales presentations to key decision makers. Proven ability to manage relationships. Exhibits strength in team building, performance motivation and accountability.
• Sales and marketing strategies
• Team building and management
• Direct sales
• Customer relationship management
• Customer needs assessment
• Proficient in Excel, Word, Adobe, Onesite, Yieldstar, Onesite Accounting, Business Intelligence, Performance Analytics, Citrix, Workday, Buildinglink, Lead2Lease
• Negotiating skills
• Fair Housing Laws and TAA
Willing to relocate: Anywhere
Work Experience
Legal Assistant
REW Law Group-Dallas, TX
March 2022 to Present
· Meeting with potential clients and creating contracts for representation.
· Initiating contact and sending Letters of Representation to insurers and other involved entities.
· Communicating with health providers and sending Letters of Protection and acquiring medical records.
· Extensive case research.
· Recording statements from various witnesses.
· Taking detailed notes of key statements made during mediations.
· Guiding clients through the legal process of their cases.
· Trial documentation preparation.
Community Director
Irwin R. Rose/Amalgamated-Dallas, TX
February 2020 to February 2022
· Hired, trained, mentored and coached staff.
· Increased leased and preleased occupancy from 89% to 100%.
· Maintained monthly renewal retention rate on average of 70% month to month.
· Capital projects including scope, scheduling and oversight through to completion.
· Writing and adhering to annual budgets.
· Increased NOI annually by increasing ROI YoY and staying below budgeted turn amount costs.
· Crisis management.
· Scheduled and maintained relationships with vendors.
· Conflict resolution.
· Extensive knowledge and highly proficient with RealPage products such as Onesite, Yieldstar, Business Intelligence and Performance Analytics.
· Continuously analyzed comps and the market to increase profitability. Community Director
CWS Apartment Homes-Dallas, TX
June 2017 to February 2020
· Created and adhered to annual operating and Capital budgets and projections.
· Marketed property through analysis of competition and market trends.
· Created and implemented an effective management plan that resulted in the increase of NOI and the growing/attaining of occupancy.
· Oversight and negotiation with outside vendors.
· Prepared weekly occupancy, program and variance reports.
· Monitored, processed and approved accounts receivables/payables and accounting reports.
· Weekly and monthly scheduling of onsite team and outside vendors.
· Trained maintenance staff on usage of operating systems, such as Onesite, Facilities and Workday.
· Planned and conducted successful resident events.
· Posted rents, prepared new lease agreements and renewals/transfers.
· Primary focus on attainability, sustainability and growth with the intention and use of customer satisfaction.
Leasing Manager
Orion Residential-Tyler, TX
December 2014 to March 2017
· Increased occupancy from 86% to 97%.
· Managed and set daily, weekly and monthly goals for leasing staff, as well as personally.
· Successfully implemented a Preferred Employer Program by working directly with HR Directors locally.
· Trained new consultants on Fair Housing procedures and all aspects of leasing.
· Organized and created the promotion of community events.
· Worked quickly and diligently to resolve any resident or property issues, to ensure resident satisfaction.
· Scheduled and conducted on site tours of the community.
· Actively involved in all aspects of prospecting, scheduling, follow up and leasing. Skills
• Direct Sales
• Fair Housing Regulations
• Negotiation
• Workday
• Presentation Skills
• Property Management
• Conflict Management
• Management
• Relationship Management
• Crisis Management
• Analytics
• Budgeting
• Sales Management
• Customer Relationship Management
• Accounting
• Event Planning
• Recruiting
• Marketing
• CRM Software
• Business Intelligence
• Project Management
• Business Development
• Outside Sales
• Account Management
• Business Analysis
Assessments
Work style: Professionalism — Proficient
December 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Written communication — Proficient
July 2024
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Administrative support professional fit — Proficient August 2022
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Sales fit — Proficient
July 2022
Measures the traits that are important for success in sales positions Full results: Proficient
Sales skills — Proficient
June 2022
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Proficient
July 2024
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Working with MS Word documents — Proficient
July 2024
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Attention to detail — Proficient
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
July 2022
Responding to customer situations with sensitivity Full results: Proficient
Basic maintenance and repair — Proficient
August 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Communication skills — Completed
July 2024
Communicating clearly and concisely, and understanding others Full results: Completed
Project timeline management — Proficient
July 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient September 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
July 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Office manager — Proficient
September 2024
Scheduling and budgeting
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient August 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Inside sales — Proficient
June 2024
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Filing & organization — Proficient
September 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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