Customer Service Senior

AKSHAY ANIL BAWANE

Plot No. ***, Santra Market Road, Kumbharpura, Bajeria Road, Nagpur - 440018

************@*****.*** 928-***-****

PROFESSIONAL SUMMARY

Detail-oriented professional with over three years of experience in Customer service and sales. Skilled in data validation, and customer service and customermanagement. Proficient in MS Office with strong analytical and problem-solving abilities. Seeking an opportunity to leverage my expertise in a structured and growth-oriented organization.

WORK EXPERIENCE

Senior Customer Service Executive

Hexaware Technologies Pvt. Ltd. 19 Months

- Managed customer interactions, resolving queries efficiently to enhance customer satisfaction.

- Maintained and updated customer records in internal databases with high accuracy.

- Assisted customers with documentation and process-related queries.

- Collaborated with internal teams to streamline customer service operations and improve response time.

Sales Executive

Me N Moms Pvt. Ltd. 1 Year (2020)

- Assisted customers in selecting products based on their requirements.

- Enhanced customer engagement through effective communication and product knowledge.

Sales Executive

FirstCry.com 15 Months

- Provided excellent customer service and assisted in increasing store sales.

- Helped maintain inventory and organized product displays.

EDUCATION

• Bachelor’s Degree – Taywade College, Nagpur (2023) 60.50%

• Higher Secondary (12th) – R.S. Mundle Dharampeth College, Nagpur (2015-16) 50.92%

• Secondary (10th) – St. John’s High School (2013-14) 53.60%

SKILLS

• Background Verification & Document Validation

• Data Entry & Accuracy

• Customer Service & Sales

• MS Office & DTP

• English Typing

LANGUAGES

• Hindi, English, Marathi

PERSONAL DETAILS

• Date of Birth: 15 Sept 1997

• Gender: Male

• Nationality: Indian

• Marital Status: Single

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