Customer Service Social Media
Resume:
Le'Toi Mitchell
Arlington, TX *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Reservation Agent
Resort Vacations, Inc.-Arlington, TX
August 2023 to Present
Responsible to book appointments and generate qualified tours to company sales centers. Call leads provided by company to generate interest and schedule clients for presentation at various sales centers.
Qualify every lead provided prior to scheduling
Set reservations for time slots at various sales centers. Adhere to company’s policies and procedures.
Cashier
Texas State Fair-Dallas, TX
September 2024 to October 2024
Work for vendor,took coupons .prep food,clean and stock.. Work OU va Texas game & the whole fair about a month also served beer and wine
Mail Sorter (part time)
Sentech Services, Inc (UPS)-Carrollton, TX
November 2023 to June 2024
• Receiving incoming mail bins and sorting mail into trays for processing. Reviewing dates, addresses, barcodes, and other postage information for all outbound mail.
• Inspecting mail for tampering, damage, and suspicious contents. Sorting and categorizing mail by hand and operating mail processing machines and postage meters.
• Preparing mail for distribution through correct categorization and labeling. Redirecting mislabeled or illegible mail for returns.
• Scanning packages for tracking and logging and updating mail database records. Ensuring that the mail processing machines, and equipment are maintained. Microsoft and Word and excel tools
Remote Personal Assistant
Equivity-Dallas, TX
March 2022 to October 2023
· Answer emails and phone calls from customers.
· Make travel arrangements.
· Schedule appointments.
· Make cold calls to generate leads from a provided spreadsheet.
· Create content to post on the company’s social media channels.
· Conduct online research to find address and contact details for a given list of companies.
· Prepare presentations according to instructions given. Virtual Customer Service Representative
Dialog Direct (Call Center)-Fort Worth, TX
January 2018 to February 2021
· Coordinated the collection of data from multiple sources for use in creating project deliverables.
· Analyzed customer feedback surveys to identify areas of improvement in existing processes or products.
· Prepared detailed project status reports for senior management review.
· Organize all managers’ calendars. Managed company email accounts
· Provided administrative support such as scheduling meetings, taking notes, and coordinating travel arrangements.
Collections Specialist
Manpower Finance-Arlington, TX
February 2014 to December 2017
Contacted customers with overdue accounts to negotiate payment arrangements and resolve outstanding balance.
Maintained accurate and detailed records of all communications with customers. Collaborated with other departments to address customer issues and ensure timely payment. Assisted in developing strategies to improve collections processes and reduce delinquency rates. Education
High School Diploma
CROSSROAD ACADEMY - Cedar Hill, TX
Skills
• Remote Access Software
• Records Management
• iOS
• Google Suite
• Account management
• Software troubleshooting
• Help Desk
• Administrative Support
• Cash Register
• Remote Conference
• Schedule Management
• Windows
• Technical support
• Software troubleshooting
• Typing
• Grocery store
• Manufacturing
• Medical terminology
• Conflict management
• Inpatient
• Cash handling
• Materials handling
• Communication skills
• Customer service
• Microsoft Office
• Order picking
Assessments
Home health aide skills — Proficient
April 2023
Providing care to patients in a home setting
Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Front desk agent (hotel) — Completed
January 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Completed
May 2024
Responding to customer situations in a retail setting Full results: Completed
Data entry: Attention to detail — Proficient
January 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Time management skills — Proficient
April 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
January 2023
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Food service: Customer situations — Proficient
September 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Recruiting — Completed
April 2024
Managing the candidate sourcing and selection process Full results: Completed
Food safety — Completed
April 2023
Knowledge of proper food and equipment handling safety measures Full results: Completed
Customer service — Proficient
April 2024
Identifying and resolving common customer issues
Full results: Proficient
Warehouse safety — Proficient
June 2024
Using safe practices in a warehouse setting
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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