Director of Product Management

John G White

VP OF PRODUCT MANAGEMENT / STRATEGY & EXECUTION EXCELLENCE

**********@*****.*** • 469-***-**** • /in/john-g-white/

● Business Outcomes-Focused Innovator with 15+ years leading vertical SaaS & enterprise platforms, transforming AI-led supply chain & warehouse automation at Amazon, FedEx & FORTNA to cut costs by $75M+.

● Strategic Product Executive managing orgs of 20+ PMPOs, UX, & engineers, delivering product roadmaps & Agile transformations increasing feature delivery predictability from 60% to 95% & scaled throughputs by 30%+.

● Customer-Centric Builder of enterprise software, integrating AI/ML and automation to launch new WES and last-mile platforms with $10M+ revenue impact and 100K+ annual shipment gains. Experience

FORTNA February 2023 – January 2025

Director of Product Management, Supply Chain

Led strategy and execution for a 3-product warehouse systems software portfolio, scaling roadmap delivery across 15 Agile teams and 15 major customer launches in high-velocity logistics environments.

● Spearheaded the company’s first AI-powered WES platform; accelerated product design approvals 3X and increased internal PM competency 300% through domain-centric coaching and playbooks.

● Built and executed a 3.5-year product roadmap delivering 250+ new capabilities in 24 months, accelerating customer adoption by 40% and fueling sustained innovation.

● Introduced Agile Release Train (ART) structures, improving work delivered vs. committed from 60% to 95%, reducing rework and increasing customer confidence.

● Collaborated with HR to restructure product management career pathways, creating well-defined levels and requirements that increased the visibility of promotion criteria by 10% as measured via NPS. JPMorgan Chase December 2022 – February 2023

Vice President of Product Development, Fraud Prevention Tech Drove Agile operating model to unify fraud prevention product initiatives, bringing scale and speed to mission-critical security solutions.

● Consolidated 13 anti-fraud tools into a single Secure Transaction Solutions platform; improved detection accuracy by 20% and cut redundancies across product teams.

● Established Lean-Agile product delivery framework, reducing time-to-market for fraud modules by 25% and aligning product ops with OKRs/KPIs.

FedEx Office January 2022 – December 2022

Senior Program Manager of Product Development, Autonomous Delivery Bot FedEx Office Owned vision, strategy, and roadmap for autonomous delivery systems, payments, tracking, and support apps.

● Delivered cross-functional platform integration with autonomous bots; boosted feature delivery velocity from 70% to 95% and enabled $2M+ in operational savings.

● Orchestrated a data-driven product prioritization framework based on ROI analysis, cutting down the product planning timeline by 10% and enhancing cross-functional alignment between engineering, marketing, and sales.

● Revamped product strategy by integrating competitive intelligence and trend analysis, capturing 15% market share from competitors and boosting customer satisfaction scores by 25 points. FedEx Office January 2021 – January 2022

Senior Agile Product Owner & Scrum Master, Last Mile Delivery FedEx Office Led strategy and roadmap execution for a delivery marketplace product supporting national expansion.

● Developed an integrated FedEx delivery tracking and support solution; raised customer satisfaction by 30% and reduced CS tickets by 15%.

● Launched new strategic partner capabilities, boosting engagement metrics 25% across digital channels.

● Delivered scalable delivery zone optimization engine that improved SLA adherence by 18% and reduced cost-per-delivery by 12% across pilot markets.

FedEx Office March 2018 – January 2021

Manager of Product Management FedEx Office

Directed cross-functional team delivering productized solutions for top clients through customer consulting, demand planning, pricing analysis, & project management competencies.

● Designed and launched productized services that expanded subscription revenue by 40% and opened three new vertical markets.

● Deployed supply chain reporting automation using Quality Driven Management (QDM), reducing manual workflows by 50% and creating $150K in net new revenue.

● Led customer analytics initiative that increased client retention by 18% and shortened onboarding time by 30% through improved insights and tailored solution design. Amazon Fulfillment March 2017 – March 2018

Operations Manager

Directed 150+ team members in Amazon's highest-volume distribution centers, implementing data-driven process enhancements that improved safety compliance & productivity levels while delivering real-time performance feedback to each associate.

● Drove a 30%+ reduction in Defects Per Million Opportunities (DPMO) within 30 days by spearheading a comprehensive process redesign and implementing targeted coaching initiatives for supply chain teams.

● Developed emerging leaders and scaled team productivity 15%, increasing internal promotions and boosting engagement.

● Eliminated carton waste via process automation, cutting warehouse footprint by 25%. Additional Experience

Xpressdocs, Agile Product Owner December 2016 – March 2017 RR Donnelley, Regional Manager, Client Services November 2015 – December 2016 Earthcolor Printing, Technical Operations Manager January 2007 – November 2015 Education

University of Texas-McCombs School of Business (Expected graduation July 2025) Postgraduate Program (PGP), AI for Leaders

University of Houston-Clear Lake

Bachelor of Arts (BA), Digital Communication & Media Work Authorization: US Citizen

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