Account Manager Public Relations
Resume:
JHB cbd ****
TEL: +27-82-743-**** OR +27-67-726-****
EMAIL: **************@*******.***
**************@*****.***
PULENG VERONICA SEGATLE
PERSONAL DETAILS
MARITAL STATUS : MARRIED
NATIONALITY : SOUTH AFRICAN
LANGUAGES : SSOTHO, NSOTHO, XHOSA, ZULU, ENGLISH & AFRIKAANS
DRIVERS LICENSE : CODE 08…42240000150K
PERSONAL ABILITIES
EXCELLENT COMMUNICATION…EXCELLENT PUBLIC RELATIONS SKILLS…PROFESSIONAL…RELIABLE…HANDLE STRESS WELL HARD WORKING WITH CONFIDENT
EDUCATION
SCHOOL : BP STAR SCHOOLS AT WITS UNIVERSITY
MATRIC : SENIOR CERTIFICATE 1993
SUBJECTS PASSED : ENGLISH
: AFRIKAANS
: XHOSA
: GEOGRAPHY
: HISTORY
: BIOLOGY
ACHIEVED : COMPLETE 1993
TERTIARY EDUCATION
INSTITUTION : IBN COMPUTER COLLEGE
COURSE : DIPLOMA IN COMPUTER SOFTWARE
: INTRO TO COMPUTERS & DOS
: LOTUS 123
: WORD PERFECT
: WINDOWS 3.1
: DBASE IV
: BOOKKEEPING 1 & 2
DURATION : COMPLETE 1996
INSTITUTION : ACADEMY OF YORK
COURSE : DIPLOMA IN PROJECT MANAGEMENT
SKILLS : SET MEASURABLE PROJECT OBJECTIVES AND CREATE A PRACTICAL
PLAN TO ACHIEVE THEM.
: CONTROL THE TIME, COST, SCOPE AND METHOD OF THE PROJECT
: LEAD THE PROJECT TEAM AND MANAGE RELATIONSHIPS EFFECTIVELY
AND PRODUCTIVELY ACROSS THE SPECTRUM OF PROJECT STAKE
HOLDERS.
ACHIEVED : COMPLETE MAY 2010
INSTITUTION : MANCOSA BUSINESS COLLEGE
COURSE : BACHELOR OF BUSINESS ADMINISTRATION
YEAR : 1ST YEAR JULY – JUNE 2012
MODULES PASSED : BUSINESS MANAGEMENT 1A
: BUSINESS MANAGEMENT 1B
: ECONOMICS 1A
: END USER COMPUTING 1T
CURRENT : INCOMPLETE YEAR 2012
OTHER SKILLS
VETTA COMMUNICATION : TELEPHONE SKILLS
DAMELIN : CUSTOMER SREVICE
INHOUSE TRAINING : SAP R/3, MS WORD, EXCELL, ENTERNET, EMAIL, AND POWERPOINT
INSTITUTED : THE INSTITUTE OF SECRETARIAL STUDIES ( NQF LEVEL 3 )
: PERSONAL BRANDING CONFLICT MANAGEMENT
: TIME MANAGEMENT ORGANISING MEETINGS
: TAKING MINUTES AT MEETINGS...
: STRESS AND CONFLICT MANAGEMENT
EXPERIENCE
COMPANY NAME : SANDOZ SA
POSITION : SALES ASSISTANT
DUTIES
1. MANAGEMENT OF ORDERS, CUSTOMER LIAISON MANAGEMENT PROCESSING FAX & EMAIL ORDERS IN FUTUREWAVE & MAKING. FOLLOW UP WITH UTI OR IHD FOR CUSTOMER ORDERS TO BE RELEASED & DELIVERED IN TIME. GENERATE & COMPILE A REPORT ON ORDERS WENT THROUGH & ORDERS. ON BACK ORDER FOR THE MANAGERS & THE CUSTOMERS TO SEE THE VALUE OF AN ORDER WENT THROUGH & ON BACKORDER
2. SECRETARY DUTIES
TYPING & GENERAL ADMIN DUTIES. GENERAL FILLING & COMMUNICATION WITH SALES MANAGERS. PROCESSING ACCOMMODATION BOOKINGS FOR MANAGERS & REPS.
3. CREDIT QUERIES & CONTRACTS
ADMINISTERING CUSTOMER QUERIES & LIAISON WITH KEY ACCOUNT MANAGER. ADMINISTER DEBTOR QUERIES & RESOLVE DEBTOR ISSUES LIAISON WITH KEY ACCOUNT MANAGER & THE CFO. PROCESSING CUSTOMER CONTRACTS ORDERS FOR APPROVAL & PAYMENT. PROCESSING CREDIT CLAIMS & LIAISON WITH BOTH KEY ACCOUNT MANAGER & THE CFO.
PERIOD : AUG 2007 – DEC 2010
POSITION : SALES & MARKETING ASSISTANT
DUTIES
1.ARTWORK APPROVAL
ROUTING OF PROMOTIONAL MATERIALS ITEMS TO DRA FOR APPROVAL.MEDICAL.COMMUNICATION & MARKETING DEPARTMENTS COMMUNICATING CHANGES TO THE CREATIVE AGENCIES. PROOF READING PROMOTIONAL MATERIAL. ARCHIVING OF APPROVED MATERIAL.
2. INFORMATION SUPPORT
UPDATE STOCK LEVELS FOR PM’S WEEKLY FROM UTI OR IHD, DRAWING PRODUCT DATA FROM ORACLE, PROCESSING PROMO MATERIAL IN IPS, FILLING & CAPTURING OF PO’S IN PO SYSTEM. PROVIDE ADMINISTRATION SERVICES TO THE PRODUCT MANAGERS. LIAISON WITH KEY ACCOUNT MANAGERS FOR CUSTOMER QUERIES & ADMINISTER DEBTOR QUERIES PROCESSING OF CREDIT CLAIMS LIAISON WITH CFO, EXECUTIVE DIRECTOR & NATIONAL KA MANAGER FOR CREDIT CLAIMS TO BE APPROVED & COMMUNICATE WITH UTI OR IHD REGARDING THE CREDIT CLAIMS.
3. COORDINATE & FACILITATE SYSTEMATIC FUNCTIONING OF STORE & STOCK WITHIN MARKETING
PROVIDE WEEKLY UPDATE OF PROMOTIONAL MATERIAL IN THE MARKETING STORE. ALLOCATIONS OF PROMOTIONAL MATERIAL TO SALES REPRESENTATIVES. COMMUNICATING ALLOCATION OF PROMOTIONAL MATERIAL REGIONALLY. MAINTAIN AN UP TO DATE INVENTORY OF PROMOTIONAL MATERIAL.
4. PROCUREMENT
FOLLOW UP ON ALL QUOTATIONS FROM PROCUREMENT DEPARTMENT. LOAD ALL APPROVED QUOTATIONS & TRACK THEM THROUGH APPROVAL PROCESS. COMMUNICATE ALL PO NUMBERS TO RELEVANT SUPPLIERS & UPDATE THE PO SYSTEM DAILY WITH THE DIVISIONAL EXPENSE. RECEIPTS OF ALL PROMOTIONAL MATERIAL & INVOICES FROM SUPPLIERS.
5. MANAGEMENT OF ORDERS, CUSTOMER LIAISON MANAGEMENT
PROCESSING FAX & EMAIL ORDERS IN FUTUREWAVE & MAKING FOLLOW UP WITH UTI OR IHD FOR CUSTOMER ORDERS TO BE RELEASED & DELIVERED IN TIME. GENERATE & COMPILE A REPORT ON ORDERS WENT THROUGH & ORDERS ON BACK ORDERFOR THE MANAGERS & THE CUSTOMERS TO SEE THE VALUE OF AN ORDER WENT THROUGH & ON BACK ORDER.
6. ADMINISTRATION & OFFICE MANAGEMENT
WRITING & ACCURATELY TYPING OF CORRESPONDENCE & INITIATE REPLIES ON CORRESPONDENCE & OTHER MATTERS. CONFIDENTLY & ANSWERING TELEPHONES, LOGGING MESSAGES, AS WELL AS BEING EFFICIENT & HELPFUL TO CUSTOMERS. TO RESOLVE CONCERNS & COMPLAINS WHERE POSSIBLE. PASSING SERVICE PROVIDERS INVOICES TO FINANCE DEPARTMENT FOR PAYMENT. ORGANISING WITH COURIER SERVICE FOR REPS ALLOCATION PROMO MATERIALS TO BE DELIVERED AT COASTALS. CAPTURING INVOICES FOR RECORD KEEPING & SUBMIT TO FINANCE DEPARTMENT FOR SERVICE PROVIDERS TO BE PAID.
PERIOD : JANUARY 2011 – MARCH 2014
COMPANY NAME : CITY OF TSHWANE MUNICIPALITY
POSITION : GENERAL WORKER
DUTIES : CLEANING HALL B STOEP AT TSHWANE MARKET
DURATION : PRESENT
REFERENCE
IBN COMPUTER COLLEGE : ARTHUR KAPLAAN…+27-11-331-****
SANDOZ SA : HEIDRE FERREIRA….+27 929 9000 OR +27-82-854-****
EMAIL : ******.********@******.***
CITY OF TSHWANE : JAMES TABELA 27-72-866-**** OR +27-12-358-****
EXTRA MORAL ACTIVITIES
READING…TRAVELING…GOSPEL MUSIC…SOCIALISING
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