Customer Service Brand Ambassador

DANY GARCIA

Schedule Interview Resume Received

SUMMARY

IG: Entrepreneuur_life2021

Resilient Product Specialist / Brand Ambassador with 12 years of experience working in customer service. Adept in giving demonstrations and aiding brand's awareness. Outstanding presentation and communication skills.

EXPERIENCE

Brand Ambassador/ NFL Shop Retail Associates, 02/2024 - 02/2024 Coleman House - Las Vegas, NV

Product Specialist / Brand Ambassador/Smiths Event, 02/2024 - Current Vodka 22 Salute Veteran-Made Spirits & Coffee - Las Vegas, NV CONTACT

Address: Las Vegas, NV 89139

Phone: 702-***-****

Email: *************@*****.***

WWW: Bold Profile

SKILLS

Provided customer service support during promotional events or when needed.

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Promoted positive company image through superior customer service experiences.

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Conversed with customers to share information about products and services.

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Increased client profits by establishing strong brand representation through face-to-face marketing.

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Created experiences that drove business results and customer brand engagement.

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Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.

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Increased sales by encouraging customers to purchase additional products and services.

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Conducted product demonstrations to explain details, highlight features and show use.

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Delivered public demonstrations for crowds at stores, trade shows and conferences.

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Used consultative sales techniques to uncover customer questions and needs.

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Watched crowd to identify prospects, capture interest and maximize sales opportunities.

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Researched and tested products and practiced demonstrations before conducting live presentations.

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• Adobe Photoshop Expertise

• Communication Skills

• Relationship Management

• Problem-Solving

• Attention to Detail

• Customer Engagement

• Creative Thinking

• Decision Making

• Team Collaboration

• Verbal and Written Communication

• Influential and Persuasive

• Dependable and Cooperative

• Persuasive Selling

• Employee Development

• Social Orientation

• Problem Solving

• Team Building

• Brand Awareness

• Customer Relations

• Business Development

• Customer Service

• Microsoft Office

Product Specialist / NUTRL Vodka Seltzer, 02/2024 - Current US Event Management - Las Vegas, NV

Product Specialist / Cut Water, Lee's Liquor Str, 01/2024 - Current US Event Management - Las Vegas, NV

Meta CES Convention 2024 / Product Specialist, 01/2024 - Current BDS Connected Solutions - Las Vegas, NV

Provided customer service support to answer inquiries about product features, pricing, and availability.

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Analyzed customer feedback to improve product design and performance.

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• Gathered customer feedback for product development purposes. Conversed with customers to share information about products and services.

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Demonstrated and explained products, methods or services to induce prospective clients.

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• Suggested specific products to meet customer needs. Learned about product's technical specifications and accurately explained specifications to customers and work team.

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• Set up and arranged displays to attract prospective customers. Researched or investigated products and uses to prepare for demonstrations.

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Worked as part of product specialists team to accommodate large crowds.

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Provided samples, coupons or brochures to persuade prospective customers to purchase products.

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Recorded and reported demonstration-related data, questions asked and number of brochures distributed.

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Maintained positive working relationship with fellow staff and management.

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Provided customer service support to answer inquiries about product features, pricing, and availability.

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• Suggested specific products to meet customer needs.

• Set up and arranged displays to attract prospective customers. Researched or investigated products and uses to prepare for demonstrations.

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Worked as part of product specialists team to accommodate large crowds.

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Provided samples, coupons or brochures to persuade prospective customers to purchase products.

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• Developed and implemented product launch plans for new products. Provided customer service support to answer inquiries about product features, pricing, and availability.

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Analyzed customer feedback to improve product design and performance.

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• Relationship Building

• Critical Thinking

• Materials Inspection

• Public Speaking

• Time Management

• Sales and Marketing

• Computer Operation

• Public Relations

• Marketing Strategies

• Quality Assessment

AWS Reinvent 2023 /Ancillary Support Ambassador, 11/2023 - 11/2023 ESM Pros - Las Vegas, NV

Brand Ambassador, 11/2023 - Current

The Lynne Experience - Las Vegas, NV

Organized promotional events such as trade shows and seminars to showcase products.

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Gathered data from surveys on customer satisfaction with current products.

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Prepared reports on sales figures, competitor activities, and customer feedback.

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• Provided technical assistance during installation or use of a product. Performed quality assurance tests on new or updated products before release.

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Demonstrated and explained products, methods or services to induce prospective clients.

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• Suggested specific products to meet customer needs. Learned about product's technical specifications and accurately explained specifications to customers and work team.

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• Set up and arranged displays to attract prospective customers.

• Instructed customers in product operations and customizations. Worked as part of product specialists team to accommodate large crowds.

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Researched or investigated products and uses to prepare for demonstrations.

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Visited trade shows, stores and other venues to demonstrate products or answer questions from potential buyers.

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Identified interested or qualified customers to present product information.

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Transported, assembled and disassembled displays to prepare presentations.

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• Wore costumes or sign boards to promote products and services. Attended various forums, seminars, workshops and official functions on behalf of the Ambassador.

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Greeted and welcomed international dignitaries to events, meetings and conferences.

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• Prepared detailed travel itineraries for official business trips abroad. Built customer confidence by actively listening to concerns and giving appropriate feedback.

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Offered exceptional customer service to differentiate and promote company brand.

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Created attractive visual displays for new products and current promotions.

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Gathered feedback from general public pertaining to client brands and competitors.

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Promoted positive company image through superior customer service experiences.

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Kitchen Prep Cook, 11/2023 - 11/2023

Tend / Formula 1 Heineken Silver Las vegas Grand P - Las Vegas, NV Brand Ambassador, 10/2023 - 10/2023

Slicker Beverage - Las Vegas, NV

Sisco Impact / Transportation Support Associate, 08/2023 - 08/2023 ESM Pros - Las Vegas, NV

Save The Date Event / Brand Ambassador, 06/2023 - 06/2023 ESM Pros - Las Vegas, NV

Introduced sales, promotions and other brand initiatives to gain customer loyalty.

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Created experiences that drove business results and customer brand engagement.

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Organized promotional events to introduce new products and services to the public.

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Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

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Retained consistent quality and high accuracy when preparing identical dishes every day.

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• Completed special orders according to customer dietary needs.

• Made meals in accordance with company standards and requirements. Prepared variety of foods according to exact instructions and recipe specifications.

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• Distributed food to service staff for prompt delivery to customers. Conversed with customers to share information about products and services.

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Promoted positive company image through superior customer service experiences.

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• Employed basic selling techniques to engage with customers. Promoted positive company image through superior customer service experiences.

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Created experiences that drove business results and customer brand engagement.

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• Maintained accurate records of customer interactions.

• Resolved customer complaints promptly and professionally.

• Verified customer accounts by collecting necessary information.

• Performed system updates on a regular basis.

• Managed online help desk tickets from creation to resolution.

• Created detailed reports of all customer service activities. Promoted positive company image through superior customer service experiences.

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Introduced sales, promotions and other brand initiatives to gain customer loyalty.

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Engaged customers through social media platforms to create a sense of community around the brand.

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SHRM Annual Conference & Expo 2023/ Road Coordnt, 06/2023 - 06/2023 SEAT Planners - Las Vegas, NV

ServiceNow Knowledge23 / KeyNote Usher Session Sca, 05/2023 - 05/2023

ESM Pros - Las Vegas, NV

Temp Worker, 01/2022 - 01/2024

Instaworks gigs - Las Vegas, NV

• Gathered customer feedback for product development purposes.

• Provided detailed reports on promotional activities and sales results. Attended trade shows, conferences, and other marketing events as a representative of the company.

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Greeted visitors, answered questions, and directed them to the appropriate locations.

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• Provided detailed information about available services and products.

• Assisted with setting up booths and displays before events began.

• Maintained a neat and organized work area throughout each event.

• Collected customer feedback in order to improve service offerings.

• Monitored crowd control during peak attendance periods.

• Greeted guests and directed them to their seats.

• Verified tickets for entry into the venue.

• Assisted with seating patrons in a courteous and efficient manner.

• Provided information regarding events, facilities, and services.

• Ensured that emergency exits were not blocked or obstructed.

• Maintained order throughout the event venue.

• Monitored guest behavior to ensure compliance with safety regulations.

• Informed security of any suspicious activity or persons on premises. Conducted pre-event inspections of the facility to identify potential hazards or deficiencies.

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• Organized volunteer teams to assist with ushering duties.

• Distributed programs and other materials to guests as needed.

• Collected tickets at entrances and exits when required.

• Answered questions from guests about events, venues, times..

• Adhered to all safety protocols while performing job duties.

• Actively monitored crowd control during large gatherings.

• Directed crowds away from restricted areas or hazardous locations. Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.

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Carried out individual work in various capacities to promote business and achieve assigned goals.

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Developed and established professional working relationships with staff from various levels both within and outside department.

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Liaised with other workers to perform duties, responsibilities and tasks, advancing objectives.

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Online Marketer, 01/2017 - Current

Now LifeStyle - Las Vegas, NM

Brand Ambassador, 01/2023 - 04/2023

Oppizi - Las Vegas, NM

Energy Consultant, 03/2015 - 01/2016

Sun Power Solar by Renewable Energy - Las Vegas, Nevada Energy Consultant, 03/2014 - 03/2015

Provided administrative support to departments, such as filing, data entry, and answering phones.

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Organized office supplies and ensured adequate stock levels were maintained.

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• Completed data entry tasks within specified timeframes. Created and managed successful plans for increasing pages visits and likes.

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• Gathered and evaluated campaign data to optimize strategies.

• Directed paid search campaigns on diverse platforms. Optimized website exposure by analyzing search engine patterns to direct online placement of keywords or other content.

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Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.

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Conducted market research analysis to identify search query trends, real-time search and news media activity.

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Managed tracking and reporting of search-related activities to provide analyses to marketing executives.

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Improved search-related activities through ongoing analysis, experimentation or optimization tests.

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Executed and managed banner, video and other non-text link ad campaigns.

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Promoted positive company image through superior customer service experiences.

•

Introduced sales, promotions and other brand initiatives to gain customer loyalty.

•

Conversed with customers to share information about products and services.

•

• Employed basic selling techniques to engage with customers. Increased client profits by establishing strong brand representation through face-to-face marketing.

•

Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.

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• Participated in training and other industry events.

• Researched market trends and customer needs.

Conducted solar consultations with new prospects, sold solar energy programs and processed, enrolled and serviced new customers through finished product.

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Desert Green Solar - Las Vegas, NV

Energy Consultant, 02/2013 - 02/2014

SunPower Corporation - Las Vegas, NV

Brand Ambassador, 05/2012 - 01/2014

Gallagher Steakhouse - Las Vegas, NV

Planned and implemented energy-efficient approaches to address costly problems and save clients average of $230 per month.

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Protected proprietary and confidential information to ensure client and company privacy.

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Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.

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Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.

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• Participated in training and other industry events.

• Managed energy efficiency program operations.

• Researched market trends and customer needs.

Conducted solar consultations with new prospects, sold solar energy programs and processed, enrolled and serviced new customers through finished product.

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• Responded to incoming program emails and telephone inquiries. Conducted site surveys at commercial sites, collected cost analysis data, generated cost reports and delivered reports to clients and management.

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Planned and implemented energy-efficient approaches to address costly problems and save clients average of $300 per month.

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Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.

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Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.

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• Participated in training and other industry events.

• Managed energy efficiency program operations.

• Researched market trends and customer needs.

Promoted positive company image through superior customer service experiences.

•

Introduced sales, promotions and other brand initiatives to gain customer loyalty.

•

Conversed with customers to share information about products and services.

•

Increased client profits by establishing strong brand representation through face-to-face marketing.

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Organized and carried out promotional events, set up and tore down event sites and interacted with customers.

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• Gave out product samples, coupons and pamphlets to encourage sales. Brand Ambassador, 02/2011 - 02/2016

Presidential Limousine Services - Las Vegas, NV

Club Promoter, 04/2011 - 04/2014

9 Group - Las Vegas, NV

Energy Consultant, 02/2011 - 03/2013

Jersey Solar Las Vegas - Las Vegas, NV

Created experiences that drove business results and customer brand engagement.

•

• Employed basic selling techniques to engage with customers. Introduced sales, promotions and other brand initiatives to gain customer loyalty.

•

Promoted positive company image through superior customer service experiences.

•

Conversed with customers to share information about products and services.

•

Created experiences that drove business results and customer brand engagement.

•

Increased client profits by establishing strong brand representation through face-to-face marketing.

•

Educated clients regarding future promotions, sales and upcoming events, stressing potential benefits to client.

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Planned and executed social media marketing campaigns to promote brand engagement.

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Identified appropriate venues for parties, charity balls and other events and assessed needs for equipment, seating and security.

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Answered event-related queries posed by existing and prospective customers.

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Planned and implemented energy-efficient approaches to address costly problems and save clients average of $210 per month.

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Protected proprietary and confidential information to ensure client and company privacy.

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Produced market strategies for reaching out to new businesses related to energy efficiency.

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Explained marketing and environmental benefits of purchasing renewable energy and differentiated products against traditional energy offerings.

•

Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage.

•

• Participated in training and other industry events.

• Managed energy efficiency program operations.

• Researched market trends and customer needs.

Conducted solar consultations with new prospects, sold solar energy programs and processed, enrolled and serviced new customers through finished product.

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• Responded to incoming program emails and telephone inquiries. EDUCATION AND TRAINING

High School Diploma, 06/1992

Buckley High School Ct - Hartford, CT

LANGUAGES

ACCOMPLISHMENTS

Developed and updated client reports and documents to maintain customer service and internal records.

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Spanish:

Professional

English:

Professional

• Consistently maintained high customer satisfaction ratings.

Contact this candidate