Customer Service Representative

Keith Fluellen

* ***** *** ** ******** Ga *****

**********@*****.***

404-***-****

Professional Summary

Highly motivated Remote Customer Service Representative with 7 years of experience delivering top-tier customer support via phone, email, and chat. Skilled in handling inquiries, resolving complaints, and ensuring customer satisfaction in fast-paced environments. Adept at using CRM software, troubleshooting issues, and providing personalized solutions. Seeking to leverage strong communication and problem-solving skills in a remote setting.

Skills & Competencies

• Customer Service & Support

• Conflict Resolution & Problem-Solving

• CRM & Ticketing Systems

(e.g., Salesforce, Zendesk)

• Phone, Email & Live Chat Support

• Data Entry & Documentation

• Order Processing & Billing Assistance

• Remote Communication & Collaboration

• Microsoft Office & Google Workspace

• Time Management & Multitasking

Professional Experience

Vision 6 Marketing Agency Remote [2020- 2024]

Customer Service & Sales Representative

• Provided customer service and sales support via phone, assisting clients with inquiries and policy enrollments.

• Addressed customer concerns, resolved complaints, and maintained a high level of client satisfaction.

• Accurately processed applications and documented interactions in CRM systems.

• Effectively communicated product benefits, increasing conversions and customer retention.

Intrepid Marketing Remote [2020- 2023]

Customer Service Representative

• Handled inbound and outbound customer inquiries, ensuring timely and accurate responses.

• Assisted customers with account issues, order processing, and service-related concerns.

• Maintained detailed records of interactions and escalated complex cases to the appropriate department.

• Met and exceeded key performance metrics, including response time and customer satisfaction scores.

FedEx [Kennesaw Ga] [2019- 2020]

Customer Support & Logistics Associate

• Assisted customers with package tracking, delivery inquiries, and problem resolution.

• Coordinated with warehouse teams to ensure timely order fulfillment.

• Maintained accurate customer records and processed documentation efficiently.

Education & Certifications

Associates – Business Marketing – [2017]

Technical Proficiency

• CRM Software: Salesforce, Zendesk, Freshdesk

• Communication Tools: Slack, Microsoft Teams, Zoom

• Productivity Suites: Microsoft Office (Word, Excel, Outlook), Google Workspace

Additional Information

• Available for flexible shifts, including evenings and weekends.

• Strong ability to work independently in a remote environment with minimal supervision.

Contact this candidate