Social Media Customer Service

AGUSTINA GARABITO

Jersey City, NJ

Cell: 201-***-****

******@***********.*******.***

EDUCATION:

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY

Rutgers Business School New Brunswick, NJ

Bachelor of Science, Finance May 2025

● GPA 3.29/4.0

RELEVANT COURSEWORK:

● Corporate Finance, Investment Banking Analysis, Fixed Income, Management PROFESSIONAL EXPERIENCE:

British Swim School New Brunswick, NJ Sep 2023 - Present Deck Ambassador

● Provided excellent customer service by addressing inquiries, concerns, and feedback in a professional manner.

● Assisted with scheduling and rescheduling swim lessons to accommodate customer needs.

● Promoted swim programs and membership opportunities to families and potential customers.

● Assisted with outreach efforts, including community events and social media engagement.

● Collaborated with instructors and management to optimize lesson flow and class efficiency. Norman's Pharmacy Jersey City, NJ Aug 2019 - Aug 2023 Sales Associates and Pharmacy Technician

● Provided a positive customer experience with friendly, and courteous service. Registered over 1,000+ sales on a cash register by scanning items, itemizing and totaling customers' purchases.

● Analyzed with the lead pharmacist closely to ensure the health and safety of patients. Located, packed, dispensed, and labeled prescribed medications for patients, medications were then reviewed by the head pharmacist

● Trained at least 10 new employees on registering sales, resolving customer issues, and dispensing prescribed medications

● Managed and answered 30+ calls a day from various doctor's offices, wholesalers, insurances, patients, and other pharmacies

● Overviewed the ordering and stock of 5,000+ Over The Counter (OTC) medications and supplies

SKILLS:

● Fluent in Spanish (Native)

● Proficient in Microsoft Office (Excel, Word, and Powerpoint)

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