Patient Care Triage Nurse

CODIE BELLAMY

***********@*****.*** 423-***-**** Kingsport, TN 37664 WWW: Bold Profile

Summary

Skilled Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care.

Compassionate Triage Nurse with experience in prioritizing patient care based on severity of conditions in high-pressure environments. Strengths lie in strong decision-making skills and ability to maintain calm under pressure, ensuring efficient and effective patient assessment. Demonstrated success in working collaboratively within multidisciplinary teams, fostering positive relationships, and enhancing overall patient satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Patient assessment

Triage protocols

Electronic health records

Infection control

Referral coordination

Patient education

Emergency response

Collaboration with healthcare team

Customer service

Conflict resolution

Data documentation

Time management

Emotional support

Regulatory compliance

Home care coordination

Vital signs

HIPAA compliance

Continuing education

Quality improvement

Diabetes management

Telephone triage

Appointment scheduling

Compassionate care

Immunization administration

Wound care

Patient management

Prescription refills

Direct patient care

Treatment Planning

Time management abilities

Accurate documentation

Update electronic charts

Effective communication

Analytical thinking

Creative problem solving

Problem-solving abilities

Safety protocols

Experience

Kingsport Primary Healthcare Kingsport, Tennessee

Triage Nurse

10/2019 - 04/2025

Managed triage phone calls by providing appropriate advice or referring callers to their primary care provider or other specialists when necessary.

Prioritized multiple tasks to accommodate urgent requests for assistance from the emergency department.

Coordinated referrals to specialty services as needed for further evaluation and treatment options.

Adhered to infection control protocols while performing duties such as taking blood samples or administering injections.

Provided emotional support during difficult times while maintaining a professional demeanor at all times.

Ensured compliance with all applicable laws, regulations, policies, guidelines and standards of practice related to triage nursing duties.

Educated staff members on triage protocols and best practices for managing acutely ill patients.

Initiated treatments such as wound dressing changes and IV infusions as ordered by physician.

Utilized EHR systems effectively for documentation purposes in accordance with HIPAA regulations.

Assessed patients' health condition and determined the level of care needed.

Administered medications as prescribed by physicians.

Provided initial patient screening, evaluation, and assessment in acute care setting.

Collaborated with physicians and other healthcare professionals to ensure quality patient care.

Identified symptoms, gathered medical history, and documented patient information accurately.

Maintained accurate records of patient visits including assessments, treatments provided, test results received from labs and other departments, discharge instructions given.

Reviewed medical chart and requested appointments, prescriptions and consultations for urgent needs.

Documented services discussed and provided details in electronic medical records.

Maintained confidentiality in matters related to patient, family and client facility staff.

Nicks Restaurant Kingsport, TN

Waitress/Head Cashier

05/2015 - 10/2019

Answered questions about menu items, ingredients, and pricing.

Processed payments accurately using cash registers or POS systems.

Bussed tables as needed during peak hours.

Assisted in seating guests at tables or booths.

Enforced safety guidelines for employees and patrons of the restaurant.

Provided excellent customer service by addressing any complaints or concerns promptly.

Performed basic math calculations when computing bills for customers' meals.

Checked back with customers throughout meal service to ensure satisfaction.

Took orders for food and drinks and delivered them to guests.

Replenished beverages when necessary.

Communicated daily specials to customers.

Developed positive relationships with regular customers through friendly conversation.

Assisted other wait staff members in times of heavy customer traffic.

Provided accurate change for cash transactions using a cash register system.

Adhered to all health codes set forth by local authorities regarding food preparation and storage.

Organized take-out orders efficiently according to customer requests.

Prepared checks accurately and processed payments promptly.

Communicated with kitchen staff to stay updated on item availability and customer wait times.

Presented food and beverages to guests at tables.

Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Prepared salads, appetizers, and garnishes to assist kitchen staff.

Relayed orders to service bar and kitchen via point-of-sale register system.

Presented menus to patrons to answer questions about menu items and make recommendations.

Barrette Outdoor Living Bulls Gap, Tennessee

Router Operator

02/2013 - 05/2014

Monitored machine operation to detect potential problems such as overheating or broken blades.

Recorded data related to production activities in logs and databases.

Assisted other operators with setting up jobs when requested.

Set up and operated routers to cut wood, plastic, metal, or other materials according to specifications.

Ensured that all safety protocols were adhered to while operating machinery.

Operated CNC routers to create complex shapes from raw material according to blueprints or CAD files provided by customers.

Reviewed customer orders for accuracy prior to beginning production

Verified accuracy of work pieces using measuring instruments such as calipers and micrometers.

Attended training sessions related to proper use of routing equipment.

Troubleshot mechanical issues with the router machine and replaced parts as necessary.

Ensured that safety procedures were followed at all times while operating the router machines.

Adjusted machine settings for different cutting operations including speed, depth, feed rate, and tooling.

Provided feedback about ways to improve efficiency in production processes.

Maintained router bit inventory and ordered new bits as needed.

Programmed CNC routers with G-code instructions generated by CAM software packages.

Inspected finished products for quality assurance purposes before packaging them for shipment.

Performed routine maintenance on the router equipment such as lubrication and cleaning.

Followed detailed instructions from supervisors regarding specific job tasks.

Cleaned work area regularly during shift to ensure safe working conditions.

Set up equipment and installed tools and fixtures required to carry out production goals.

Determined product specifications, materials, and machine setup requirements by reviewing blueprints or work orders.

Programmed and operated CNC equipment.

Measured and marked cutting lines on wood and raw materials.

Monitored machine operations and made adjustments to correct problems.

Kept detailed reports of daily progress to determine costs, inventories, and timelines for many projects.

Checked wood and other materials to assess for damaged or defective items before starting projects to accurately determine projects scales and quotes.

Wendys Restaurant Kingsport, Tennessee

Assistant Manager

01/2008 - 05/2013

Collaborated with management on developing strategic plans for achieving business goals.

Organized training sessions for new hires to familiarize them with the workplace environment.

Maintained up-to-date knowledge of company products and services.

Conducted regular performance reviews for employees to identify areas of improvement.

Established processes for monitoring customer satisfaction levels.

Created reports on sales trends, inventory levels, and financial data.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Maintained accurate records of sales transactions using point-of-sale systems.

Ensured compliance with safety regulations and company policies.

Developed a system for tracking inventory and ordering supplies as needed.

Resolved conflicts between team members in an effective manner.

Coordinated with other departments to ensure smooth flow of operations.

Assisted in the development of operational strategies to ensure efficient and productive operations.

Managed customer service inquiries and complaints in a timely manner.

Monitored employee attendance records, timekeeping, and payroll information.

Supervised daily operations including scheduling shifts, assigning duties.

Communicated regularly with customers to gain insights into their needs.

Analyzed sales data to identify trends and adjust strategies accordingly.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Resolved customer inquiries and complaints requiring management-level escalation.

Evaluated individual and team business performance and identified opportunities for improvement.

Delegated work to staff, setting priorities and goals.

Proposed or approved modifications to project plans.

Produced thorough, accurate and timely reports of project activities.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Created and managed budgets for travel, training, and team-building activities.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assigned work and monitored performance of project personnel.

Implemented quality control measures to uphold company standards.

Analyzed business performance data and forecasted business results for upper management.

Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Interviewed prospective employees and provided input to HR on hiring decisions.

Reviewed completed work to verify consistency, quality, and conformance.

Organized team activities to build camaraderie and foster pleasant workplace culture.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Planned and led team meetings to review business results and communicate new and ongoing priorities.

Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education and Training

Volunteer High School Church Hill, TN

High School Diploma

05/2006

Member of the (FFA, Skills America)

Ranked in Top 10% of class

3.5 GPA

Played Softball on Varsity team for 4 years- Team Captain for 3 years.

References

References available upon request.

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