Customer Support Civil Engineering

CIRRICULUM VITAE: A S HAMIT

** ********** ** *** ****, DISCOVERY, ROODEPOORT

071*******/ / **********@*****.***

Personal Details

Name:Abdush Shakoor Hamit

Known as:Shakoor

Date of Birth:04 September 1986

Languages:English and Afrikaans

Dependants:One

Drivers Licence:Code 10

Nationality:South African

Objectives

My objective is to successfully achieve all the goals I set for myself. I have good organization, communication and leadership skills. My attention to detail, goal and deadline orientation, being a team player and working very well under pressure, qualities are what make me stand out and assure that any task given to me is handled in the most professional and timeous manner. I am a very diligent, outspoken and well groomed person that likes to take any challenge head on. I am passionate and hard working in whatever I do, as well as motivated and hungry to progress and improve on the tasks I undertake.

Education

● NQF LEVEL 5 in wealth management (35 FAIS credits)

● 2015 JOHANNESBURG INSTITUTE OF ENGINEERING TECHNOLOGY: N4 – BUILDING AND CIVIL ENGINEERING

● 2010 UNIVERSITY OF STELLENBOSCH THROUGH PSG CONSULT

● 2005 – 2006 CRAWFORD TECHNICAL COLLEGE:

N2 - BUILDING & CIVIL ENGINEERING

● 2002 - 2004 ALOE SENIOR SECONDARY SCHOOL:

GRADE 12 (MATRIC) (2004)

Computer skills

● MS Word - Intermediate

● MS Excel - Intermediate

● MS Outlook - Intermediate

● MS PowerPoint - Intermediate

Work Experience

• ACT ( Advanced Call centre Technologies )

MENTOR/ FLOORWALKER ( JANUARY 2024 - CURRENT )

DUTIES:Assisting agents with any issues and escalations. Training and support for all new agents.

Support for when the company is short staffed or very busy.

Making sure all SLA’s are done diligently to company approval.

CONTACT PERSON:ASHWIN MINNAAR – 078*******

• WEBHELP SOUTH AFRICA - AMAZON (MAY 2021 – JULY 2023) CUSTOMER SUPPORT AGENT/ MENTOR (AMAZON CAMPAIGN)

DUTIES:Handling all tech related inquiries; Attending to escalations and customer queries; Providing information on products and services; Customer liaison in regard to complaints, errors; cancellations, billing and other queries, technical support; and troubleshooting; Any and all other tasks delegated to me by superiors.

CONTACT PERSON:BUHRAAN YUNUS – 078*******

• BCS FINLIFE (MARCH 2019 – OCTOBER 2019)

CUSTOMER SUPPORT AGENT

DUTIES:Handling inbound and outbound calls; Attending to escalations and customer queries; Providing information on products and services; Customer liaison in regard to complaints, errors, cancellations, billing and other queries; Providing support in regard to order processing; Assist sales team in finalising orders; Any and all other tasks delegated to me by superiors

CONTACT PERSON:MARUSHELLE COLLINS – 063-***-****

• CAPITA (MARCH 2018 – JANUARY 2019)

CUSTOMER SUPPORT and WEB CHAT AGENT

DUTIES:Handling customer queries and escalations regarding online purchases

Assisting with online pre-sales and after-sales customer queries

CONTACT PERSON:FAHEEM TEMMERS – 067-***-****

• iiNET (MARCH 2017 – APRIL 2018)

INBOUND SALES CONSULTANT

• SMART OFFICE CONNEXION

FIELD TECHNICIAN PROJECT COORDINATOR

CONTACT PERSON: CHRISTOPHER RAUTENBACH – 011*******

• NASHUA CENTRAL

SALES EXECUTIVE

CONTACT PERSON: GIDEON NIEWOUDT – 082*******

• B & W INSTRUMENTATION & ELECTRICAL

DOCUMENT CONTROLLER

CONTACT PERSON: DAWOOD MAHOMMED – 072*******

• VODACOM- MIDRAND

CUSTOMER CARE CONSULTANT (WALK-IN CUSTOMER CARE)

CONTACT PERSON: NATASHIA MADURAY – 082*******

• VODACOM- MIDRAND

VODACOM WORLD REPAIRS (WALK-IN CUSTOMER CARE)

CONTACT PERSON: KERVIN MITCHELL – 082*******

• RONN COMMUNICATIONS

CAMPAIGN MANAGER OF FIELD MARKETERS

CONTACT PERSON: ABDURRAHMAN KAFFOUR – 083*******

• ALL-LIFE

INBOUND SALES CONSULTANT

DUTIES:On the job coaching of new employees; Client relations / liaison; Selling and advising on life insurance for people living with HIV/AIDS; Capturing of clients details; Cold calling

CONTACT PERSON: VIKESH MOTHILAL – 087-***-****

• 1 LIFE DIRECT

OUTBOUND SALES CONSULTANT

DUTIES:Selling and advising on life insurance; Capturing of clients details; Cold calling; Upsell or consolidate customers insurance packages

CONTACT PERSON: HAYLEY DIEDERICKS – 086*-***-***

• LIBERTY LIFE

FINANCIAL ADVISOR (BRAAMFONTIEN HEAD OFFICE)

DUTIES:Client liaison; Selling and advising on life insurance and investments; Advising clients and companies; Cold

calling; Need analysis research

CONTACT PERSON: SHANAAZ ISMAIL – 083-***-****

• ABSA BANK (Through Leegra Marketing)

PRODUCT PROMOTER (EASTGATE BRANCH) – 3 MONTH ASSIGNMENT CONTACT PERSON: MARK HOLMAN – 082-***-****

Contact this candidate