Quality Assurance Family Physicians

Toliya Finney

************@*****.*** 817-***-**** Memphis, TN

SUMMARY

Having 30 + years of experience in Phlebotomy and CMA in the medical settings, including direct phlebotomy and specimen processing. Proven expertise in performing complex venipunctures, training new hires, and maintaining quality assurance standards, Strong clinical judgment and patient-focused care, with certifications in Phlebotomy/CMA and CPR/BLS.

WORK EXPERIENCE BMG Family Physicians Bartlett

BMG Family Physicians CMA/Lab Tech/ Phlebotomist Nov 2021 - Present

•Perform vital sign assessments and administer injections, while assisting physicians with Pap tests and laboratory procedures.

•Process blood samples and conduct daily and monthly CBC controls, as well as educate diabetic patients on using medical devices such as Decom G7 and Freestyle Libre.

•Analyze urine samples microscopically, manage laboratory call-backs and referrals, and provide training to new hires in laboratory and clinical procedures.

V.A. Hospital

Medical Technician/Lead Technician Sep 2016 - Feb 2021

•Supervised and trained new hires and contractors, including medical technicians and phlebotomists, ensuring adherence to work requirements and safety standards.

•Conducted complex venipunctures and specimen processing, maintaining compliance with quality control and proficiency testing programs.

•Participated in the Safety Committee, contributing to safety standard practices and fit testing.

Shelby County Health Department

Medical Assistant/Phlebotomist Nov.2019-2020/Feb.2021-June 2021

•Conducted blood draws and various testing procedures, including lead and COVID-19 testing, ensuring accurate and timely results.

•Performed occupational health assessments, such as TB skin tests, and collaborated with HR on new hire scheduling and condition of employment protocols.

•Managed administrative tasks, including filing and faxing, to maintain organized and efficient operations.

EDUCATION

GED, General Education

Cornerstone Christian Academy June 2007

School at Work, Supervisor/Administration/Leadership Nov.2018

NAHP CMA Certification expires: 4/15/2026

SKILLS

Training and Development • Communication • CPR/BLS Certified • Scheduling/Insurance • Technical Medical Lab

Support • Patient/Family Focused • Performing Laboratory Test • Strong Clinical Judgment • HIPPA/Osha • Specimen

Collection and Processing • Tracking Specimens • Strong Medical Ethic • Leadership/Supervisory Skills • Maintaining

Quality Assurance Standards • Problem Resolution Ability • Claims/Reimbursement • Workmen Compensation

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