Front Desk United States
Resume:
Audrey Reyna
Front Desk Receptionist
Austin, Texas, United States
*************@*****.***
SUMMARY
Im an organized, independent worker with strong time-management skills. I can establish my priorities and meet challenges given. Bilingual in Spanish. Self-motivated with excellent communication and verbal skills. Broad customer service background and clerical skills. Im highly motivated, energetic and attentive. I can work independently, hardworking in team based environment. Authorized to work in the US for any employer
WORK EXPERIENCE
October 2024-December2024,contract ended
Front Desk Receptionist
Solomon Page Marco Fine Arts
Austin, Texas, United States
* Greeted and welcomed guests, providing a positive first impression of the company
* Manage a high volume of incoming calls, directing them to the appropriate departments or individuals
* Efficiently handled all incoming and outgoing mail and deliveries
* Maintained cleanliness and organization of the front desk area at all times
* Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
* Managed visitor logbook accurately by recording necessary details for security purposes
* Ordered office supplies ensuring availability while managing costs within budget constraints
* Developed strong relationships with vendors
* Maintained accurate records of employee attendance using timekeeping software
* Achieved a 95% customer satisfaction rating through attentive service and effective communication August 2022-Current
Event Staff
K&S Staffing
Austin, Texas, United States
* Greeting attendees, answering questions, scanning tickets
* Listen attentively while answering questions with professionalism at all times
* Maintain security and confidentiality
* Provided exceptional customer service to event attendees, addressing inquiries and resolving issues promptly
* Maintained cleanliness and organization of DKR stadium throughout the duration of each event
* Responded quickly to emergencies or incidents during events by following established protocols and providing necessary assistance
December 2022-April 2024
Front Desk Receptionist/Concierge
The University of Texas Club
Austin, Texas, United States
* Answer all calls in a timely manner, great phone etiquette
* Make reservations accordingly and input in system
* Listen attentively and answer all questions with professionalism
* Maintain confidentiality
* Going above and beyond to create great, memorable, remembered experiences
* Greeted and welcomed visitors, providing excellent customer service and creating a positive first impression
* Scheduled lunch and dinner reservations and maintained calendars for multiple members, ensuring efficient time management
* Responded to inquiries from members and employees in a timely manner, resolving issues or redirecting them to the appropriate personnel
* Collaborated with other departments to ensure smooth communication flow within the organization
* Developed strong relationships with vendors/suppliers to negotiate favorable terms for office supplies/ services procurement
* Trained new receptionists on office protocols ensuring consistent quality of service
* Demonstrated strong problem-solving skills by resolving conflicts or addressing complaints from members/guest professionally
December 2021-August 2022
Front Desk Receptionist
Aljion Staffing Agency
Austin, Texas, United States
* Contract-Cornerstone Hospital
* Greet clients and vendors
* Answer multi-line phone
* Direct phone calls accordingly
* Handle outgoing/incoming mail
* Check in staff and visitors
* Covid-19 screening
* Fax, copy, scan, printer use
* Keeping reception area clean and sanitized
September 2021-December 2021
Customer Service Representative hospitality
Fonda San Miguel
Austin, Texas, United States
* Schedule reservations for guest
* Greet and create great welcome experience
* Maintain up-to-date knowledge of customer accounts and software
* Able to multitask, communicate between waitstaff, kitchen and management. September 2019-January 2020
Brand Ambassador
Victorias Secret
Austin, Texas, United States
Seasonal
June 2019-September 2019
Sales Associate/Customer Service
ANNE TAYLOR LOFT
Austin, Texas, United States
Seasonal
Sales Associate
Express -Austin, TX
September 2018 to January 2019
* Seasonal
February 2016-May 2016
Mail Clerk 4
Department of Treasury Internal Revenue Services
Austin, Texas, United States
Temp contract
October 2013-February 2016
Sales Associate
Old Navy Gap
Austin, Texas, United States
Retail Sales
EDUCATION
1991-1992
Certification in Medical Assisting
Allied Health Careers
Austin, Texas, United States
Certification in Medical Assisting
Allied Health Careers - Austin, TX
October 1991 to 1992
-1990
High School Diploma
William B Travis High School
Austin, Texas, United States
High School Diploma
William B. Travis High School - Austin, TX
1990
SKILLS
Customer Support/Service Protective Services Budgeting Customer Satisfaction Communication Skills Cost Control Negotiation Skills Problem Solving Skills Purchasing/Procurement QoS (Quality of Service) Time Management Printers Multitasking Sales Retail Sales Medical Assistance Bartending Call Centers Certified Medical Assistant Administrative Skills Computer Skills Fine Art Food Services Interpersonal Skills Microsoft Excel Microsoft Office Microsoft Word Team Player Organizational Skills Retail Recruiting/Staffing Agency Presentation/Verbal Skills Order Supplies Budget Management Vendor/Supplier Relations Record Keeping Vendor/Supplier Planning Call Volume Emergency Response Calendar Management Telephone Skills Hospital Mail Processing Resolve Customer Issues Needs Assessment Schedule Development Spanish Language Multilingual Establish Priorities Computer Operations Microsoft PowerPoint Microsoft Outlook Persuasion Skills CERTIFICATIONS
Certification in Medical Assisting
Assessments
Work style
Reliability
Tendency to be reliable, dependable, and act with integrity at work Full results
Retail customer service
Responding to customer situations in a retail setting Verbal communication
Speaking clearly, correctly, and concisely
Food service
Customer situations
Identifying and addressing customer needs in a food service setting Influencing and negotiating with customers
Front desk agent (hotel)
Selecting hotel rooms based on requests and identifying errors in hotel data Customer service
Identifying and resolving common customer issues
Administrative assistant/receptionist
Using basic scheduling and organizational skills in an office setting Selecting hotel rooms based on verbal requests and identifying errors in hotel data development in any professional field.
HONORS & AWARDS
Outstanding interpersonal skills Personable
LANGUAGES
Spanish - Intermediate English - Intermediate
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