Administrative Assistant Administration

LORNA LINET MULUKA

PO Box 630**-*****, NAIROBI · +254*********/731034694

***********@*****.***

CAREER OBJECTIVES

Aspiring to apply and share my acquired knowledge in either an industrial or commercial environment to establish and maintain market presence at a National and international levels.

To serve in any challenging institution that promotes career development and advancement thus enable me to achieve the best in my career as an Accountant, Statistician and an Economist.

EXPERIENCE

DATES FROM JANUARY 2020 – TO DATE

ADMINISTRATION ASSISTANT, chiromo lane medical centre, nairobi, kenya

Taking responsibility of all administrative work to include:

Receiving and directing phone calls

Creating invoices

Remitting all claimed invoices to various insurances

Sending and receiving mails from insurances

Assisting and informing clients about their service approvals

Following up on insurance payments

Advising clients on their payment status

Receiving visitors and directing them to various personnel

Receiving calls and transferring them to various departments

Receiving and dispatching cheques and invoices

Taking messages from visitors for the personnel not present

Registration, Admission and discharge of patients from hospital system.

Doing insurance follow-up in regards to membership service authorization

Follow-up on cash payment from clients.

Handling of the petty cash.

DATES FROM JANUARY 2019 – TO DECEMBER 2020

ADMINISTRATIVE ASSISTANT/CREDIT CONTROL, DR. AGARWAL’S EYE hospital, nairobi, kenya

Taking responsibility of all administrative work to include:

Receiving and directing phone calls

Creating invoices

Remitting all claimed invoices to various insurances

Sending and receiving mails from insurances

Assisting and informing clients about their service approvals

Following up on insurance payments

Advising clients on their payment status

Receiving visitors and directing them to various personnel

Receiving calls and transferring them to various departments

Receiving and dispatching cheques and invoices

Taking messages from visitors for the personnel not present

Taking roll call for site staffs

Creating and sending emails to respective addresses

DATES FROM 2017 – TO 2018

ADMINISTRATIVE ASSISTANT/DATA ANALIST, MEDANTA AFRICARE DISTRIBUTORS LIMITED, nairobi, kenya

Data evaluation and data entry in the hospital system

Monitoring of patients movement from one department to the other

Leadership and governance of all allocated departments

Remitting of daily produce invoices and LPO’s to the accounts department

Making calls to various departments and redirecting them too

Creating and sending emails to respective addresses

DATES FROM AUGUST 2004 – TO JULY 2016

CREDIT OFFICER/PATIENT COODINATOR, mp shah hospital, nairobi, kenya

Following up with insurance for letters of undertaking

Making bookings for patients

Reconciliation of insurance accounts

Following up on remittances from the insurance

Following up on the insurance to pay for rejected claims

Follow up on patients to pay in case the insurance default

Receiving client payment for services rendered or in anticipation of the same.

Charging all patient bills for corporate and insurance clients and forwarding the bills to sorting clerks for dispatch.

Preparing daily invoice listings and ensuring that the invoices are collected for dispatch

Filling patients’ issuance's and requests for reference purposes

Admission of inpatients in accordance with the hospital’s laid out regulations

Liaising with the billing supervisor to pass credits in case of an overcharge.

Resolving billing inaccuracies as and when they occur

Correspondence with corporate companies and insurances regarding the accounts of their patients

Pre-authorization for insurance cover and follow up of authorization covers

Daily follow up of cash balances

EDUCATION

2012-2014

DIPLOMA IN CUSTOMER CARE TRAININGBUSINESS MANAGEMENT, mp shah hospital

2008-2009

IT DIPLOMA LEVEL 1 AND 2 IN USING COMPUTERS, zetech college, nairobi

1998

CERTIFICATES IN MICROSOFT OFFICE, fintech training centre college

Microsoft Word.

Windows 97.

Microsoft Excel.

1995-1997

DIPLOMA IN SECRETARIAL STUDIES, maseno secretarial college

KNEC SECRETARIAL EXAMINATION

SKILLS

Making of Bookkeeping entries.

Cultural Orientation.

Use of Hospital Management Information Systems such as KRANIUM and HMIS

Planning and organizing

Computer Packages: Excel, Ms-Word, Outlook

Customer service skills

Creation and sending of emails

Good typing skills

ABILITIES

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to work under pressure with tight competing deadlines with minimal supervision.

Ability to develop and lead the implementation of strategic communication plans or other communication activities.

PERSONAL SUITABILITY

Forward thinking with the ability to see things in a broad perspective

Receptive and adaptive to change

Industrious and a value-adding team player

Passionate and committed to deliver results

AWARD

2016: Certificate of Performance Championship at MP Shah Hospital.

LANGUAGES

English – Fluent

Kiswahili – Fluent.

REFEREES

Dr Harsh Khoda

MP Shah Hospital

Nairobi, Kenya

Tel +254*********

**********@*****.***

Sylvia Mugo

Administration/CEO Assistant

Chiromo Hospital Group

PO Box 1501-00600

Nairobi, Kenya

Tel: +254*********

*.****@*********.**.**

Rev, Cannon Habil Omungo

ACK Holy Trinity

PO Box 212**-*****

Nairobi, Kenya

Tel: +254*********

***********@*****.***

Contact this candidate