Customer Service Los Angeles

Jessica Hibbert

Los Angeles, CA ***** 213-***-**** ************@*****.***

Professional Summary

Dedicated and resourceful administrative professional with extensive experience in patient care, records management, and office operations. Highly skilled in multitasking, data entry, and managing confidential information. Known for exceptional organizational skills, attention to detail, and ability to improve processes. Seeking to leverage my administrative, healthcare, and customer service expertise in a dynamic role. Professional Experience

Caregiver Fort Lauderdale, FL 2022-2024

Provided compassionate care, assisting with daily activities and medication management to ensure the comfort and well-being of an elderly client.

Maintained detailed records of services rendered and progress to keep family members and healthcare providers updated.

Performed light housekeeping duties to create a safe and comfortable living environment.

Communicated openly with family members and healthcare providers to adjust care plans based on client needs.

Phlebotomist Grifols Plasma Bellflower, CA 2021-2022

Administered venipuncture to collect plasma from donors, ensuring accuracy and minimal discomfort.

Screened donors by reviewing medical histories, conducting interviews, and assessing vital signs.

Operated plasmapheresis machines, performing necessary maintenance and ensuring all equipment functioned properly.

Provided excellent customer service, answering 50-80 calls daily and addressing inquiries regarding donation processes.

Acrylic Shop Assistant Victory Display Compton, CA 2018-2020

Assisted in the design and construction of custom display cases and shelving for clients.

Managed inventory and tracked supplies using computerized systems to ensure timely order fulfillment.

Supported repair and maintenance of tools and equipment, contributing to a smooth operation.

Collaborated with other departments to ensure on-time completion of projects and client satisfaction. Event Staff LA Best Security Panorama City, CA 2017-2018

Coordinated event preparation and breakdown, ensuring all aspects were set up efficiently.

Monitored guest lists and registration, ensuring proper access control and security.

Provided crowd control and deterred security breaches, preventing incidents through active presence.

Delivered excellent customer service, handling inquiries and addressing concerns promptly. Customer Service Supervisor Authorized Taxi Supervision Los Angeles, CA 2015-2016

Supervised a customer service team, assisting in process improvement and resolving customer inquiries.

Managed customer complaints and de-escalated conflicts, maintaining a calm and professional demeanor.

Supported department operations by overseeing quality control and ensuring customer satisfaction.

Handled high call volumes (50-80 calls per day), delivering timely and effective solutions. Education & Certifications

AA in Fashion Design California Design College Los Angeles, CA Certification in Phlebotomy NPCE Los Angeles, CA

Contact this candidate