Customer Service Business Analyst

Mohammed Abdul Junaid

**************@*****.*** 872-***-**** San Antonio, Texas, USA

Profile

A dynamic and results-oriented Strategic professional with over 6 years of retail sales experience, skilled in business analysis and customer service. Proficient in data-driven decision-making, inventory management, and sales strategies. Experienced in leading cross-functional teams and using tools like Jira and Salesforce to enhance profitability and customer satisfaction while improving operational efficiency data analysis, with skills refined through October 2023.

Education

Information Technology Management, Webster University 2022 – 2024 St. Louis, USA Electricals and Electronics, Osmania Univcersity 2018 – 2021 Hyderabad, India Skills

•Tools: Power BI, Excel, PowerPoint, Tableau, MySQL

•Platform: Jira. Salesforce, Vmware, Windows OS, Mac OS

•Languages: Python, C, SQL

Professional Experience

Business Analyst, Auntie Anne's 09/2024 – present San Antonio, USA

•Analyzed sales, customer, and operational data to identify trends and opportunities for improvement.

•Developed and maintained KPI dashboards to track business metrics and support strategic decision-making.

•Evaluated operational processes and workflows to identify inefficiencies and propose cost-effective solutions Conducted market research to inform business strategy and maintain competitive advantage.

•Coordinated cross-functional projects related to operational improvements and technology upgrades Drove revenue growth through data-backed recommendations and strategic insights.

•Implemented cost-saving measures resulting in significant operational expense reduction.

•Improved overall efficiency by streamlining processes and optimizing resource utilization.

•Achieved high project success rates through effective coordination and data-driven decision-making Business Manager, Amaravathi LLC 10/2022 – present San Antonio, USA

•Provided excellent customer service, assisting customers with purchases and inquiries.

•Managed sales transactions, handled cash, and maintained accurate records.

•Tracked inventory levels and placed orders to ensure optimal stock availability.

•Ensured proper stocking and organization of inventory to optimize sales.

•Assisted in daily operations, including store opening/closing procedures. Senior Associate, RLI Corp. 01/2019 – 07/2022 Hyderabad, India

•Led a team of five in efficiently resolving client inquiries via email and phone support.

•Served as the primary contact for international clients, ensuring high service standards and strong relationships.

•Spearheaded initiatives that increased production by 60% while maintaining high accuracy levels.

•Managed various insurance operations, including issuing Loss Runs, processing renewals, endorsements, cancellations, and handling mortgagee details.

•Generated quotes, facilitated rollovers, and updated insured details in client portals. Salesforce Project – CRM Optimization & Data Management

•Led the Salesforce directory management project, ensuring accurate client data maintenance and process automation.

•Streamlined customer data entry and retrieval processes, improving workflow efficiency and reducing errors.

•Developed customized Salesforce dashboards to track client interactions, insurance policy updates, and renewal trends.

•Coordinated with cross-functional teams to implement CRM enhancements, resulting in better data accuracy and improved customer relationship management.

•Provided training and support for team members on Salesforce functionalities, enhancing adoption and utilization. Sales Executive, VVC Automobiles(Royal Enfield) 08/2017 – 01/2019 Hyderabad, India

•Assisted customers in selecting motorcycles based on their needs and preferences.

•Achieved monthly sales targets through effective product demonstrations and negotiations.

•Provided post-sales support, ensuring customer satisfaction and brand loyalty.

•Maintained knowledge of current product offerings and market trends

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