Customer Service Business Development
Resume:
Sharon Emerick
Greensboro, NC
*************@*****.***
Summary:
The knowledge and experience needed for company growth.
Proficient in SAP ERP software, including CRM, Microsoft Word, Excel and PowerPoint, internet savvy.
Strong communication skills.
Excellent problem-solving abilities.
Ability to multitask and adaptable to changing situations.
Proficient in customer service and maintaining customer relationships.
Using professional skills to build and lead a team through positive reinforcements.
Ability to set and work within a budget.
Skills:
Business Development
Contract Negotiations
Account Management
Customer Retention
Leadership
AR/AP
Cost Control
Inventory Control
Work Experience:
November 2019 to December 2023
Southern Nature Products - Millen, GA
Director of Customer Service
Reported directly to Director of Operations.
Maintaining and building relationships with new and existing customers resulting in a 37% increase in sales.
Supervising Logistics resulting in a 42% increase with “on time” shipments.
Overseeing a work environment resulting in a 57% increase in overall performance.
Responsible for the interviewing and hiring process.
Personnel job placement and follow up.
Weekly logistics and performance reports.
Daily scheduling of product transport, delivery, and customer contact.
Responsible for scheduling OSHA training for equipment, certifications, and safety courses for employees.
Establishing new vendor accounts and maintaining existing accounts.
Introduced and electronic inventory organization system for materials and supplies.
February 2016 to November 2019
Fastenal - Durham, NC
Outside Sales Representative
Responsible for sales calls with executives and directors throughout assigned territory.
Generated reports and analyzed data using SAP to identify trends and improve customer service operations.
Maintained accurate records of customer interactions and transactions in the SAP system.
Met existing customers to review current services and expand sales opportunities increasing profits 31%
Met or exceeded sales, increasing BOB by 29%
Consistently exceeded sales quotas.
Negotiated prices, terms of sales and service agreements.
Coordinated with customers and vendors to ensure timely delivery of product.
Education:
Trinity College Cambridge, MA
Associate Degree, Business Management
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