Customer Service Representative
Resume:
Crystal Williamson
Las Vegas, NV *****
*********@*****.***
Professional Summary
High School GRADUATE. Over two Decades of Customer Care / Service. Strong command of English Language both Written and Verbal. Personal Customer interaction as well as excellent Time Management, System navigation and great Communication Skills. Handles task with accuracy and efficiency. My Skills contribute to an efficient, friendly work environment. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Retail Sales Associate
Rainbow Clothing Store-Las Vegas, NV
October 2024 to January 2025
• Stock racks,
• Tag & Price Apparrel
• Cashier
• Unpack Stock & price
• Dress Manniquins
• Resolve Concerns
• Maintain Store Cleanliness
CRC Representative
Precision Opinion-Las Vegas, NV
July 2022 to November 2022
Collect Data from randomly dial numbers completing various scripted Surveys Customer Service Representative (Remote)
Sleep Number-Las Vegas, NV
March 2022 to June 2022
• answer inbound calls
• Manage accounts
• answer customer concerns.
• TS sleep number Models when necessary
• Transfer calls as needed
• multitask though different apps to obtain information Monitoring Specialist (Remote)
VIVINT Smart Home-Las Vegas, NV
June 2021 to October 2021
• Monitor Home security alarm Systems.
• Answer Burglery Alarm calls
• Dispatch Authorities for Burglery Alarm.
• Handle Critical Situations
• Handle all calls with concern and ownership
• Update Accounts
• Monitor Licensed until 2023
Customer Service Associat(REMOTE)
Teletech-Las Vegas-NV
September 2019 to August 2020
• Inbound/outbound chat/email
• Answer Customer Inquiries via email
• Account Management
• Escalate concerns
• Problem Solve MBR Issues
• Multi-Screen Management
• Zendesk
• Sales Force
• Work Force
• REACH
• Macros
Medical Customer Service Representative
Alorica Calling Center-Paradise, NV
April 2019 to July 2019
• Document Calls
• Route Health Claims to appropriate department(s)
• Operate Citrix & Macess Application
• Process Calls using 2 Screens
• Answer member questions regarding health plan(s)
• Enroll new members
• Sales Force
• Multi Screen Management
Education
College in Computer Applications
Long Beach City College - Long Beach, CA
February 2002 to October 2002
High School in General Education
Harriet Tubman High School - Compton, CA
September 1980 to June 1983
Honor Roll
A/B grade averag
Honors in English / Citizenship
Skills
• Office Machines (10+ years)
• Computer literacy (10+ years)
• Basic math
• Customer service
• Restaurant experience
• Microsoft Windows 10
• Operating Systems
• Remote Access Software
• Zendesk
• Sales Force
• Help Desk
• Network Support
• Retail sales
• Windows
• Computer skills
• Technical Support
• Customer support (15+ years)
• CRM
• Hostess (5 years)
• Guest relations
• Inside sales
• Microsoft Windows Server
• Siebel Application (5 years)
• Live chat
• Pure Cloud phone system (2 years)
• REACH
• VPN
• Restaurant Server (10+ years)
• Sales
• Customer service (10+ years)
• Microsoft Word (15+ years)
• Cash handling
• Citrix
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