Customer Service Social Media

Natalia Garcia

*** ****** ***** ** #*, Las Vegas, NV 89169

801-***-**** **********@****.***

Qualifications Summary

● Bilingual: Fluent in English and Spanish, with strong communication skills.

● Proficient in Microsoft Office Suite (Outlook, Excel, Word), Oracle, and social media platforms (Instagram, Facebook, Twitter).

● Over 10 years of customer service experience in call centers and retail.

● Strong organizational skills and attention to detail; punctual and dependable.

● Experienced in warehouse operations with forklift certification.

● Proven ability to maintain positive relationships with employees and customers. Professional Experience

Office Administrator Assistant

Angel Studios – Provo, UT

November 2021 – December 2024

● Managed office operations, including supply stocking, mail distribution, and cleaning.

● Coordinated schedules using Google Calendar, supporting executives when needed.

● Planned and executed catering arrangements, ensuring dietary requirements were met.

● Assisted in setting up and managing meeting spaces for visitors and executives.

● Supported PR and other departments with data entry and administrative tasks. Food Delivery Driver

Doordash/Grubhub/Instacart – Las Vegas, NV

January 2020 – Present

● Delivered food efficiently, maintaining contact with customers for a seamless experience.

● Ensured timely and safe delivery of orders.

Customer Service/Returns Associate

Baltic Born – American Fork, UT

September 2020 – August 2021

● Responded to customer inquiries and managed damaged returns.

● Cleaned and inspected returned products for resale.

● Assisted in fulfillment, shipping, and maintaining a clean warehouse environment. Customer Service Representative

Pugs Holdings/SRP Companies – Lindon, UT

July 2017 – July 2020

● Assisted clients, primarily 7-Eleven, with order placement and resolution of warranty issues.

● Operated forklifts and performed heavy lifting to prepare and ship products.

● Maintained product knowledge to provide the best customer service experience. Customer Service Representative

Heritage Makers/Youngevity – Orem, UT

June 2015 – January 2017

● Provided technical support and assistance with social selling.

● Ensured customer satisfaction through effective resolution of inquiries. Start Team Member/Signage and Pricing

Macy’s Inc. – Orem, UT

May 2013 – August 2015

● Ensured accurate pricing and organized displays before store opening.

● Assisted customers with questions and maintained a clean work area. Education

Cerritos College – Norwalk, CA

Completed coursework in Sociology, April 2004

South Gate High School – South Gate, CA

High School Diploma, June 2003

Certifications

● OSHA Forklift Certified

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