Computer Support Specialist
Resume:
Rupinder Bopara
My goal is to constantly learn and strive to implement creative solutions within
our rapidly changing IT industry.
********.******@*****.***
EXPERIENCE
University of Windsor — Computer Support Specialist AUG., 2018 - NOV., 2024
Providing support for Faculty & Staff with: desktop/laptop, printers, mobile devices, student labs, and any other computing hardware/software.
Projects
Blackboard QA testing: instructor & student profiles; rush upgrade of entire system for campus due to COVID-19
Y2K20: Windows 10 upgrades for campus wide machines Xerox printer upgrades for campus, 3rd party vendor collaboration for software such as: HMIS training (Pinchin Ltd. Tilbury locale) scheduling software (InTime) & CCTV (Gentec) for campus security. Updating antiquated and legacy software systems such as GoPrint for printing solutions.
City of Chatham-Kent — IT Service Delivery Technician OCT., 2016 - JUNE 2018
Provided assistance to local system support positions at satellite IT departments (such as Police, Ontario Works, Library, Energy, etc.,) operated within a 24/7 on-call rotation with colleagues Dealt with complex issues, analyzed them & provided solutions A/V Crestron with vendor/colleagues for council chambers Upgrade of PCs to Windows 10, Mobile Phone rollouts & created documentation
Prepared/recommended policies to manager: HR communications with IT for onboarding and offboarding
Used initiative when resolving an issue if the solution was not immediately apparent: (Mayor, city council members & all support staff) Communicated with clients to understand nature problems & determine a resolution; kept users informed of progress
Communicated issues within the ITS team to appropriate tiers of support; SKILLS
Network Administration,
Computer Security, Azure
Active Directory, Linux (Kali)
IT Operations
CERTIFICATES
ITILv4 IT Service
Management- June 2018
Axelos Global Best Practice
Dell Desktops & Notebooks -
Oct., 2018
LANGUAGES
English (Native proficiency)
ensured accuracy and relevance of information passed through Escalated problems to supervisor if the issue is a major incident or political in nature
Worked with external IT departments (software vendors and local business units to determine requirements & solutions) TekSavvy Solutions Inc., Chatham — Technical Case
Manager
AUG., 2015 - SEPT., 2016
Promoted within 6 months from Technical support representative to Case manager
Interacted professionally & in a friendly manner with major Telecom vendors in Canada
Analyzed complex network information & provided solutions using logic
& computer science methodology
Handled stressful situations & utilized time management skills Took on cases that needed more hands on involvement with the vendor & the business clients
Provided the best customer service & received multiple customer appreciation kudos
Humber College IT Service Desk— Client Services Analyst NOV., 2011 - APRIL., 2012
Provide front-line incident management & basic request fulfillment services to staff, faculty & students from across the college campuses Receiving, recording, classifying, investigating, and resolving tickets using established processes
Helped to ensure the best achievable levels of service availability were maintained by aligning resources, developing & maintaining accurate records, as well as devising and applying a consistent approach to all tickets
EDUCATION
University of Windsor, Windsor - Master of Engineering Management
Jan 2021-Dec 2022
Ontario Tech University, Oshawa — Bachelor of IT Honours, Specialization in Networking and Security (BIT Hons.) MAY 2012 - APRIL 2015
Networking and IT Security Students’ Society
Humber College, Toronto – Network & System
Administration Diploma
JAN 2010 - APRIL 2011
Peer Tutoring Services, Orientation Leader Volunteering, Dean’s List Cumulative GPA 3.9
Successfully tutored multiple peers throughout my academic tenure at Humber.
Volunteered to orient new students in multiple academic streams across the North Campus.
Contact this candidate