Technical Support Mental Health
Resume:
Ziykerea Freeman
Recent graduate of North Carolina A&T State University eager to advance my career in psychology. I possess a strong work ethic and a growth mindset, ready to bring my compassion and enthusiasm to new challenges.
551 Moss Stream Lane
Charlotte, NC 28214
*****************@******.***
EXPERIENCE
ABS Kids, Charlotte, NC— Behavioral Technician
August 2024- Present
●Implement behavior intervention plans (BIPs) to address challenging behaviors and teach new skills.
●Collect and record accurate data on client progress during sessions for review by supervisors.
●Support skill development in areas like social, communication, and daily living through evidence-based ABA strategies.
Spectrum Community Solutions, Greensboro, NC — Technical Support Representative
July 2022 - November 2023
●Interact with problematic accounts, helping to build lasting rapports and boosting revenue opportunities.
●Enhance customer satisfaction by providing timely and effective technical support.
●Developed detailed user manuals and FAQ documents to facilitate customers self-services and reduce support call volume.
Care.com, Greensboro, NC — Nanny/ Tutor
March 2021 - October 2023
●Applied positive behavior management techniques to enhance social interaction and emotional development.
●Identify warning signs of emotional or developmental abnormalities in children and young adults.
●Aid in cognitive development by incorporating educational games and activities into daily routines.
American Eagle Outfitters, Greensboro, NC — Sales Associate
November 2020 - October 2021
●Enhance team productivity by fostering a positive work environment and providing support to colleagues as needed.
●Manage conflict resolutions with dissatisfied customers, resulting in improved customer retention rates.
●Answer customer questions about sizing, accessories and merchandise care.
EDUCATION
North Carolina Agricultural and Technical State University, Greensboro NC — Bachelors of Science in Psychology
August 2019 - May 2024
●Dean's List Fall 2019
●Chancellor’s List Spring 2020
●Mental Health Advocate
●Member of Lewis Gives
PROJECTS
Mental Wealth Panel — Boys to Men: Mental Wealth
Organized and facilitated a comprehensive men's mental health panel aimed at shedding light on the urgent necessity for young men to be educated and aware of mental health issues. The event emphasized the critical importance of addressing mental health challenges and providing support systems for young men, who often face unique societal pressures and stigmas. Through this initiative, we sought to foster open conversations, break down barriers, and promote a deeper understanding of mental well-being among young men.
SKILLS
Microsoft Office Applications
IBM Statistical Applications
Time Management
Laboratory Research
Conflict Resolution
Child Caregiver
LANGUAGES
English
Contact this candidate