Customer Service Front Desk

YEISHA JENKINS

CUSTOMER SERVICE SMYRNA, UNITED STATES 470-***-****

DETAILS

Smyrna

United States

470-***-****

************@*****.***

SKILLS

Communication

Microsoft Office

Customer Service Skills

Creative Problem Solving

PROFILE

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Dedicated to identifying customer needs and delivering effective solutions to all problems. EMPLOYMENT HISTORY

Front Desk / Breakfast Attendant at Tru By Hilton, Tucker February 2023 — May 2024

• Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner

• Maintained a neat and organized front desk area to ensure a professional appearance

• Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff

• Replenished supplies and restocked items to maintain a clean and organized work area

Receptionist at Answer MTI, Smyrna

March 2022 — July 2023

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner

• Created reports and documents as requested by the office manager

• Operated multi-line phone systems to answer, screen and direct calls

• Maintained a professional appearance and demeanor at all times

• Answered and managed incoming calls, providing accurate and timely information to callers

Customer Service Rep at Ultimate Staffing, Kennesaw March 2018 — October 2021

• Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently

• Ensured customer loyalty and satisfaction through excellent customer service

• Maintained detailed records of customer interactions and transactions

• Adhered to customer service standards and corporate policies to ensure customer satisfaction

• Collaborated with other departments to resolve customer issues EDUCATION

Certificate, Concorde Career Institue, Kansas City November 2000 — July 2001

Certificate, Lincoln Tech, Marietta

March 2003 — November 2003

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