Security Officer Customer Service

SAMMIE FRANKLIN JR

Ellenwood, USA *****

+1-404-***-**** - ******.********@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY

Experienced in a high-security environment, with honed leadership and problem- solving skills. Expertise in team management, coordinating security protocols, and emergency response. Eager to transition into a new field to fully apply these abilities. SKILLS

• Guest services • Customer service

• Hotel experience • Report writing

• Incident reporting • CCTV surveillance

• Detail-oriented • Interpersonal skills

• Military experience • Professionalism

WORK HISTORY

05/2019 to Current Security Officer

Holy Innocents' Episcopal School – Atlanta, GA

• Patrolled and monitored premises in company vehicle, on golf cart, and by foot. Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

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Fostered a positive school environment by building strong relationships with students, staff, and parents.

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Assisted with traffic control efforts before and after school hours, ensuring the safe arrival and departure of students each day.

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09/2016 to 05/2019 Armed Security Guard

Brandon Hall School – Atlanta, GA

• Performed hourly patrols of building areas, parking lots and facility grounds.

• Checked personnel ID badges and issued temporary credentials to visitors. Maintained a safe environment for employees and visitors through diligent access control procedures.

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Circulated among visitors, patrons, and employees to preserve order and protect property.

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01/2016 to 11/2016 Security Officer

Loews Hotels Inc – Atlanta, GA

Circulated among visitors, patrons and employees to preserve order and protect property

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• Monitored and authorized entrance and departure of employees and visitors

• Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed

Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences

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04/2006 to 11/2015 Armed Guard

Dunbar Armored Inc – Norcross, GA

Fostered a positive work atmosphere by collaborating with team members and maintaining open lines of communication throughout shifts.

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Consistently met deadlines for pick-ups and drop-offs, showcasing excellent time management skills throughout daily operations.

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Reduced risk during deliveries by consistently following company protocols and safety procedures.

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Overcame challenges such as traffic delays or unexpected route changes by adapting quickly and communicating effectively with the team.

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07/2004 to 09/2005 Security Officer

Electric Boat Company – CT

• Monitored and authorized entrance and departure of employees and visitors. Underwent and maintained firearms certification in compliance with state laws and organizational standards.

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Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.

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Responded quickly to incidents and assessed active situations for security concerns.

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05/1999 to 08/2003 Aviation Operations Specialist

United States Marine Corps – Camp Pendleton South, CA Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.

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Ensured timely completion of missions with effective coordination between ground and aircrew personnel.

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Supported operations by managing professional communications, tracking data and managing records.

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• Maintained flight logs on incoming and outgoing flights and individual flights. EDUCATION

No Degree: Criminal Justice

Fort Valley State University - Fort Valley, GA

CERTIFICATIONS

• Driver's License

• First Aid Certification

• Firearms License

• Guard Card

MILITARY SERVICE

United States Marine Corps, Sgt

PERSONAL INFORMATION

Willing To Relocate: Anywhere

AFFILIATIONS

• United States Marine Corps

MARINE CORPS GOOD CONDUCT MEDAL

This award was received for serving honorably and faithfully while maintaining the discipline of the uniform code of military justice.

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