Underwriting, office, data entry, customer service, insurance
Resume:
Jessica Fields-Renth
Bonne Terre, MO *****
***************@*****.***
Legal studies graduate with over nine years of administrative support and customer service experience, as well as three years in the insurance industry. A skilled communicator with excellent problem solving skills, and attention to detail, that also has the ability to manage multiple tasks while meeting deadlines and maintaining accuracy.
Work Experience
Underwriting Representative Delta Dental - St. Louis, MO
November 2021 to Present (temporary employee from November 2021 to March 2022)
•Processing and approving new groups applying for dental and vision coverage
•Communicating with marketing representatives and account managers when new group paperwork needs correcting
•Inputting new groups into CMS in order for the welcome packet to be sent out
•Processing abstracts for changes needed after group approval
•Creating Summary Plan Description Documents
•Processing renewals for existing groups continuing to elect coverage, and term memos for those choosing other insurance companies
•Special projects as assigned
•Assisting Senior Underwriting Rep with training new underwriting reps
Benefit Program Technician - State of Missouri - Hillsboro, MO
June 2019 to June 2021
•Interacted and communicated by telephone with Family Support Division clients in response to various questions and concerns regarding their case and/or benefits
•Answered a high volume of calls with a variety of questions in regard to the client's eligibility for all programs administered by the Family Support Division
•Conducted interviews
•Processed verification and ensured accuracy of submissions required to authorize cases
Patient Registration Representative - University of Kansas Health Systems - KC, KS
August 2017 to April 2018
•Fielded incoming calls from patients and healthcare professionals to schedule appointments in the internal medicine clinics
•Input and verified insurance information
Utility Billing Clerk - City of Blue Springs - Blue Springs, MO
June 2014 to August 2017
•Handled processes involved in the billing and collection of payments for water and sewer service, including return payments
•Assisted customers by phone, and in person, with service related concerns and inquiries
•Opened and closed accounts in computer system
•Ran delinquent accounts report to collect on shutoff days
•Added new construction and water meters into inventory
•Ran end of month reports for finance department
•Balanced cash drawer daily and prepared deposit
•Dispatched field service workers for emergencies and same day service
•Directed citizens to appropriate departments for assistance
Education
Bachelor of Science in Legal Studies – Herzing University – Madison, WI
2009-2013
Skills
•Customer Service – Call Center (6 years)
•Microsoft Office Suite (9 years)
•Insurance (3+ years)
•Data entry/ clerical experience (20+years)
•Medical Scheduling/ Terminology
•Time management
•Administrative experience
•Clerical experience
•Phone etiquette
•Computer Skills
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