Customer Service Representative

Ashite’ Collier

Phone: 337-***-**** - email: ***********@*****.*** - Katy Tx, 77450

Customer Service Representative / data entry

- Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experience by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work Experience

- Customer Service Representative

Signify Health-Dallas, TX November 2021 to August 2024

• Manage Outbound Calls: Make an average of 50 outbound calls per hour using an automatic dialer system for healthcare members. Ensure each call is efficiently handled within the allotted time.

• Offer Health Evaluations: Explain the purpose and benefits of a free in-home or virtual health evaluation to members, focusing on the value of preventive healthcare.

• Schedule Appointments: Coordinate and schedule health evaluations with healthcare providers based on the member's availability, preferences, and geographic location.

• Provide Information on Healthcare Services: Educate members about the services offered through the healthcare provider, including how evaluations can improve their overall health and well-being

Disaster Case Manager

The Elite Group, Inc.-Lake Charles, LA October 2021 to January 2023

• Under supervision, works closely with individuals and families impacted by hurricane and other natural disasters. The goal of this program is to establish relationships with survivors of events. Disaster Case Managers (DCMs) connect survivors to available community financial resources, identify household needs and program eligibility, and assist with advocacy and appeals.

• Maintain absolute confidentiality on all client/survivor information.

• Conduct thorough needs assessment and develop a recovery plan to address identified disaster related un-met needs.

• Develop a relationship with client families to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency.

• Assist the survivor to determine the best course of action for both short- and long-term recovery.

• Develop, implement, and monitor recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being. Provide extensive and intensive case management and follow-up services.

• Provide highly skilled and culturally sensitive services to diverse populations.

• Provide crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by the clients.

• Identify, utilize and assist survivors with resources available at all levels of government

(federal, state and local), as well as community resources to make appropriate referrals to resolve identified issues.

• Conduct home visits, if necessary.

- Maintain current and accurate documentation of services provided to clients. Ensure all client data is current in web-based disaster case management database(s).

- Promotes the program and conducts outreach as required. Other duties as assigned.

Also provided shelter and shelter,food assistance as well as helping with those apps as well.

Customer Service Representative

Aetna-Remote December 2018 to November 2021

• Reviewed and processed medical claims for accuracy and completeness, ensuring adherence to billing regulations and insurance policies.

• Submitted claims to insurance companies electronically or by mail, following proper coding and documentation guidelines.

• Investigated and resolved claim denials, rejections, and billing discrepancies, working closely with healthcare providers and insurers to facilitate payment.

• Communicated with patients regarding insurance coverage, billing inquiries, and payment options, providing assistance and support as needed. Customer Care Representative

Asurion-Remote November 2016 to November 2018

• Address technical issues raised by customers through phone, email, or chat, providing prompt and professional assistance.

• Use problem-solving skills to identify the root cause of technical issues related to network connectivity, software malfunctions, or hardware problems.

• Assist customers in diagnosing and resolving network-related issues, such as slow internet speeds, connection drops, and router or modem problems.

• Guide customers through troubleshooting steps for software installations, updates, crashes, and hardware performance issues on various devices. Education

-Diploma; LaGrange Senior High - Lake Charles, LA May 2016 Skills

• Ability to work independently • Self-motivated

• Emotional Intelligence

• Microsoft Office

• Sales

• Customer Service • Time Management • Team Player

• Adaptable

• HIPAA Compliant

• Dependable

• Organizational skills

• Communication skills

• Clerical experience

• English

• Live Chat

• Network Support

• Software Troubleshooting

• Cold Calling

• Technical Support

• Medical Billing

• Analysis Skills

• Help Desk

• Remote Access Software

• Troubleshooting

• Computer Networking

• Software Testing

• Data entry (3 years)

• ChatGPT

• HIPAA

• Chat support

• Remote operations

• Remote access software

• ICD-10

• Medicare knowledge

• Medical documentation

• Call management

• Case management

• Inbound /outbound call center • Email support

• Insurance verification

• Insurance claims

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