Quality Assurance Technical Support

Erric Chaney

*****.******@*****.*** 214-***-**** Grand Prairie, TX

SUMMARY

Seasoned IT professional with 34 years of experience, specializing in quality assurance, data analysis, and technical support. Expert in database management, software development, and system analysis, with a proven track record in leading complex projects and enhancing system efficiency. Seeking to leverage extensive technical expertise as a Sr. Technical Analyst.

WORK EXPERIENCE

CVS Health (formerly CVS/Caremark)

Advisor Quality Assurance Feb 2014 - Present

•Develop testing strategies and analyze workflows to recommend quality improvements.

•Instruct team members in product knowledge, serving as a subject matter expert.

•Coordinate technical solutions with business teams to uphold quality standards.

•Establish quality assurance methodologies and guide others in strategizing and executing tests.

HMS

Linux Harvest Administrator Jun 2012 - Feb 2014

•Developed and maintained build shell scripts for Java and Web applications, ensuring seamless deployment and efficient troubleshooting.

•Provided comprehensive support for the Harvest application, including managing client triage calls and resolving deployment issues.

•Ensured strict adherence to code versioning and approval processes, collaborating with vendors to facilitate smooth code transitions into production environments.

Healthcare Data Analyst – Data Miner Jul 2011 - Jun 2012

•Analyzed health data to produce, verify, and interpret client reports, ensuring accuracy and minimal oversight while documenting tasks and effort estimations.

•Collaborated with cross-departmental teams to analyze medical and pharmacy claims, membership files, and health coaching interactions, contributing to the understanding of care quality and level.

CVS/Caremark

Specialist Application Development Feb 2008 - Jul 2011

•Configured and maintained MetaCenter application web server, ensuring successful metadata management and integration with Power Center 8.6 through collaboration with Informatica Architects for functional testing.

•Managed HEAT ticketing system for MetaCenter issues, led regression testing for Informatica Mappings upgrades, and coordinated with vendors for performance enhancements and patch applications.

•Developed UNIX scripts for Tomcat Web server automation, leveraged expertise in ORACLE, SDLC, data warehousing, and batch processing, and maintained security protocols and user privileges within Informatica domains.

Ben Washington Baptist Church

Technical Support Mar 2008 - Jul 2010

•Implemented and administered computer laboratory and provided desktop support, ensuring the development and enforcement of security and acceptable use policies.

•Managed installation of new hardware, software, and patches, and conducted both onsite and remote troubleshooting and support for church administrators.

TekSystems (Consultant Alltel)

Client/Server Developer Analyst II Aug 2007 - Nov 2007

•Resolved recurring issues in the Virtuoso II application by employing extensive knowledge of SQL, UNIX, and C programming, ensuring seamless batch processing and completion of billing cycles.

•Developed codes, created data patches, and scripted workarounds and permanent solutions to enhance application functionality and support the delivery of technical design requirements.

Agile Technologies

Developer May 2007 - Aug 2007

•Collaborated with Data Architect to design database structures and developed ETL processes using Informatica Power Center 8.1.1 for SQL Server 2005, enhancing data warehousing capabilities.

•Developed bulk load scripts and DDL, utilizing expertise in batch processing, SDLC, and enterprise database systems, including Oracle, SQL, and PLSQL, to deliver customer-oriented solutions.

Verizon Information Services (aka Idearc Media Inc.)

Staff Consultant (System Analysis & Programming) Jun 2006 - Jan 2007

•Designed and developed online applications to interface with the DSS Data Warehouse, ensuring efficient data interaction and system integrity.

•Migrated batch processing scripts to Informatica Power Center 7.1.1, optimizing performance and addressing batch cycle window constraints.

Act1 Technical Services

Senior Data Analyst (Contract) Jan 2006 - Jun 2006

•Monitored Queue and Data Queue systems, updated tables, manipulated flat files, and managed UNIX or PL/SQL scripts, ensuring support for customer and ETQC testing personnel needs.

•Troubleshot Telegence issues related to Tuxedo and batch processes, managed switch usage for testing, and facilitated data copying from production to ETQC.

University of Texas at Arlington

Software Systems Process Specialist Jan 2005 - Jan 2006

•Developed and maintained critical functionalities for the CEDARS system, utilizing Java2, JSP, and PHP to enhance user experience and operational efficiency.

•Administered Red Hat Linux servers, provided LDAP support for OIT initiatives, and effectively managed user issues via the HEAT ticketing system.

SBC Communications

Systems Analyst Jan 2002 - Jan 2005

•Delivered comprehensive system support for billing, activation, and collections software, ensuring robust security, performance optimization, and effective troubleshooting.

•Coordinated team on-call rotations and contributed to system maintenance through proficient UNIX scripting. Analyst Jan 2000 - Jan 2002

•Analyzed and enhanced application processing through coding, scripting, testing, validation, debugging, and job flow development, ensuring adherence to production commitments by identifying and correcting errors and discrepancies.

•Managed technical investigations and directed process improvements, effectively troubleshooting and resolving issues across multiple applications.

ALLTEL

Systems Specialist Jan 1998 - Jan 2000

•Managed and optimized system operations for ALLTEL, ensuring robust performance and reliability of telecommunications infrastructure; coordinated with cross-functional teams to implement updates and resolve technical issues, contributing to enhanced system efficiency and user satisfaction.

Boeing Company

Electronics Assembler Jan 1989 - Jan 1997

•Assembled complex electronic components and systems for aerospace applications at Boeing Company, ensuring adherence to technical specifications, quality standards, and project timelines while collaborating with engineering teams to troubleshoot and optimize manufacturing processes.

CONTINUING EDUCATION

MS Power BI

DEV OPS MASTER PROGRAM

EDUCATION

DeVry University Bachelor of Science

Jan 1998

SKILLS

Database Analysis • Design & Development • Skillful in Organization & Multitasking • Sound Judgment & Keen Attention to Details • Business System Development & Direction • Resourceful & Creative Problem Solver • End User Technical Support • Software Change and Configuration Management • Microsoft Office Suite • Visual C++ • Client/Server Fundamentals • Visual Basic I • Presentation Skills • Informatica Power Center 7.1.1 • Informatica Power Center 8.1.1 • Java Server Pages • SQL • Korn Shell Programming • Advanced DBMS • HP-UX Systems Administration I & II • HTML • Remedy • Dreamweaver • Toad • Microsoft Windows (3.11, 95/98) • Nt • Unix • PowerBuilder • Database Management Systems (XDB, Oracle) • Visible Analyst • Systems Analysis & Design I & II • Ims • Cics • Cobol I & Ii • Db2 • Systems Applications (COBOL, VSAM) • IEDP Program (COBOL) • Shell Scripting • C Programming

•Intro Oracle PL/SQL • UNIX Fundamentals • C++ Programming • Networking Essentials

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