Customer Service Representative

Kaira Edwards

202-***-**** **************@*****.*** Elkridge, MD

CAREER PROFILE

Dedicated and results oriented customer service representative with over 8 years of experience in delivering exceptional service and support to customers. Proven ability to handle complex inquiries, resolve issues efficiently and foster strong customer relationships. Adept at using CRM software, training new team members, and implementing process improvements to enhance operational efficiency.

KEY QUALIFICATIONS

Customer Service

Working Independently

Computer Proficient

Problem Solving

Strong Communications

Attention to Detail

Work Ethic

Project Management

Customer Success

Relationship Building

CRM Software Knowledge

Data Analysis

Active Listening Critical Thinking Digital Literacy Empathy Inclusive Leadership Learning Agility

Multitasking Results Oriented Time Management

PROFESSIONAL EXPERIENCE

Dealership Support Specialist

Drivetime - Owings Mills, Md 02/2024 – 06/2024

• Handled customer inquiries both in person and over phone, about dealership services, products, and policies.

• Aided customers with vehicle purchases, lease agreements, financing options, and related processes.

• Ensured customer satisfaction by changing lot displays daily to promote popular vehicles while creating a welcoming appeal.

• Provided administrative support, including managing documents, processing paperwork, and organizing dealership records.

• Collaborated with the dealership team to achieve sales targets, customer satisfaction goals and other performance goals.

Assistant Manager

Mad rag - Glen Burnie, Md 08/2023 – 12/2023

• Helped manage Sales Associates in driving sales, customer satisfaction, Facilities maintenance, loss prevention audits, etc.

• Responsible for open and close of store, securing all assets and acted as Store Manager in her absence.

• Worked closely with the Store Manager to ensure markdowns, signage and marketing align with merchandise placement.

Tag and Title Coordinator

AAA Club Alliance - Columbia, Md 05/2023 - 12/2023

• Provided advice and answered questions about licensing and registration policies and procedures.

• Processed orders for foreign currency exchange

• Aided guests with membership issues and billing

• Ran reports to make sure store and cashier drawers were balanced at the end of the day.

• Greeted customers upon arrival

Customer Service Representative

Hertz – Hanover, Md 06/2022 – 03/2023

• Processed rental reservations by collecting pay and verifying customer eligibility and reservation details.

• Aided customers with any issues about vehicle availability, location, and pricing

• Utilized problem solving skills to resolve customer complaints Customer Service Representative

Copart -Baltimore, Md 02/2021 – 05/2022

• Used company resources to gather information and ofer solutions to meet customer needs.

• Physically signed titles as an assistant and sent proper paperwork to the MVA for all lost titles.

• Worked closely with insurance advisers to ensure the customer is taking necessary steps for claims. Cashier

Green Valley Marketplace - Elkridge, Md 02/2020 – 12/2020

• Provided a positive customer experience with fair, friendly, and courteous service

• Registered sales on a cash register by scanning items, itemizing, and totaling customers' purchases.

• Resolved customer issues and answered questions.

• Balanced cash drawer by counting cash at beginning and end of work shift Merchandise Handler

Cracker Barrel - Linthicum Heights, Md 03/2018 – 01/2020

• Performed guest service by accepting payment from guests, providing information about the store and acting in a manner that conveys the highest degree of hospitality.

• Performed both sales floor and cash stand responsibilities through a shift.

• Maintained stock room and inventory

• Managed a small team on truck days and meticulously organized merchandise in stockroom

• Answered the telephone in a pleasant manner and ensured the Guest’s needs were met. EDUCATION & CERTIFICATIONS

Business Management Entrepreneurship

HS Diploma, Laurel High School, Laurel, MD, 2017

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