Customer Service Health Insurance
Resume:
Avyanda Slater
Health Insurance Agent
Lauderhill, FL 33319
*******@*****.***
• Train, motivate and advise a team of sale representatives and ensure they use effective sales tactics to meet revenue objectives.
• Ability to interact positively with clients, patients, staff, and management team.
• Capable of resolving problems quickly; strong verbal and communication skills.
• Proficient in gathering detail information to build report Work Experience
Health Insurance Agent
Enhance Health-Sunrise, FL
October 2021 to Present
Gain the opportunity to train, coach and manage a group of 5-10 agents to meet company quota. Effectively explain the benefits of coverage. Effectively explain the benefits of coverage Market our health insurance policies. Customizing insurance programs for individuals. Customer Service Representative/Call Center
Maximus-Tamarac, FL
January 2020 to August 2021
• Taking in-bound calls and answering questions with the appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claims-specific information
• Performing outbound calls to verify the authenticity of received documents
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic data entry in computer terminal related to phone inquiries such as clicking buttons to confirm answers
• Refer escalated calls as needed to supervisor
Physical Medicine Coordinator
MTI America-Pompano Beach, FL
May 2018 to August 2021
• Train new and current team members as needed on current workflows and procedures.
• Keeping all parties that are involved with IW case, up to date
• Daily Calls to vendors to confirm appointments and future dates of service
• Follow internal escalation process when service agreements and/or customer satisfaction is at risk
• Create and transmit purchase orders and affiliated documents in accordance with vendor contracted rates, state fee schedules, state rules, regulations and carrier contracts
• Accountable for processing incoming referrals and required to ensure all documentation is obtained prior to completion.
Health Solutions Customer Service Representative
Cigna Health spring-Miramar, FL
April 2015 to May 2018
• Taking inbound and outgoing calls for Cigna Health spring
• Gather health insurance benefit information for providers
• Monitor, analyze and interact with providers/office staff to ensure provider cooperation, understanding and effective participation amongst all products
• Maintain current knowledge of managed care concepts to exceptional client relations
• Recruit physicians in accordance with network requirements Customer Service
Inktel-Tamarac, FL
June 2011 to November 2015
• Gathered information for Walmart clients, placed orders over the phone, and tracked down order packages for customers
• Effectively managed a high-volume of inbound calls
• Willing to work a flexible schedule
• Prepared to work some evenings and weekends
Education
Associate of Science in Health Services Administration Keiser University - Fort Lauderdale, FL
June 2017
Skills
• Microsoft office (8 years)
• Customer Service Skills (10+ years)
• Problem management (10+ years)
• Insurance Verification (4 years)
• Medical Terminology (4 years)
• Documentation (6 years)
• Data Entry (8 years)
• Sales (2 years)
• Medical sales (2 years)
• Insurance sales
• ACA Sales (Less than 1 year)
• Sales
• Insurance sales
• Customer service
• Typing
• Problem management
• Cold calling
• Inside sales
• Communication skills
• Organizational skills
• Time management
• Microsoft Office
• Analysis skills
• Workday
• B2B sales
• Outside sales
• Computer literacy
Certifications and Licenses
2-40
October 2021
Insurance Producer License
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