Customer Service Supply Chain

**** ***** **., *******, ** *****: 470-***-**** ********@*****.***

Professional Summary

Highly Organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for having a positive impact on both internal and external support and Overall productivity. Adept at customer service, prioritizing tasks, negotiation, sales, and team leadership. Keeps pace with changes in various industries and evolving needs, Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

Skills

Microsoft Office

Problem Resolution

WMS: AS400/WRA

Excellent Communication

Multitasking Abilities

Teamwork and Collaboration

Problem -Solving

Customer Service

Work History

Operations Group Lead 11/2018 to current

DHL Supply Chain — Union City, GA

•Assist with day-to-day operations, working efficiently and productively with over 70 team members.

•Skilled at working independently and collaboratively in a team environment, continuously enhancing the employee experience through constant associate engagement and individual development.

•Self-motivated, with a strong Sense of personal responsibility.

•Works effectively in fast-paced environments, managing daily business goals & KPl's within Returns Department.

•Proven ability to learn quickly and adapt to new situations to ensure a seamless operation is implemented, despite unforeseen barriers or challenges

•Forecast and develop labor plans to further achieve daily business goals

01/2018 to 11/2018 Packer/Lead

Simos Insourcing Solutions — Atlanta, GA

•Supervise a team of warehouse workers that perform various functions

•Ensure that all aspects of warehouse operations function smoothly

•Make sure that team members are on hand to assist with loading and unloading and that delivered materials are stocked appropriately and promptly

•Work with staff from other departments to coordinate pickups and deliveries, and to troubleshoot any problems that might arise

•Focus on inventory management with monthly audits, quarterly cycle counts and researched and resolved all inventory discrepancies to ensure accuracy

•Provide exceptional internal and external customer service.

12/2016 to 12/2017

Casual Mall Handler

United States postal service — Atlanta, GA

•Process and prepare customer Mail to be sent to facilities for distribution.

•Coordinated efforts with shipping carriers to optimize delivery schedules, ensuring on-time arrivals for all orders placed by customers.

•Enhanced customer satisfaction by ensuring timely and accurate order processing and delivery.

•Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.

•Checked inventory and selected products from specific locations based upon availability.

•Met or exceeded production goals and objectives by following strict procedures.

Driver Helper 05/2016 to 11/2016

Gate Gourmet – Atlanta, GA

•Checked galley equipment and loaded onto trucks.

• Driving the trucks to different aircraft.

•Used dollies, forklifts, and other moving equipment to transport catering trays

•Processed transfers for shipments moving to another location

• Maintained accurate records of all galley equipment.

Assistant General Manager 09/2004 to 03/2016

The Krystal Company- Atlanta, GA

Responsible for assisting and supporting the daily operations of staff, and the restaurant, including the execution of all company policies, procedures, programs, and systems.

Responsible for stepping when others are on vacation, or on leave, interview, supervise, and train all shift leaders and crew members.

Responsible for handling all moneys, such as register, daily drops, deposits, and bank runs, preform evaluation, open and close out shifts, preform weekly inventory, and invoices.

Package Handler 05/2002 to 05/2003

Fed Ex- Atlanta, GA

Responsible for physical loading unloading and sorting of packages by hand including lifting, pushing, pulling, carrying, and placing in a safe and efficient manner.

Quality Specialist 10/1987 to 12/1996

Atlanta Marriott Marquis- Atlanta, GA

To maintain a clean, sanitary, comfortable, and tidy environment, sweep, mop, scrub, and polish furniture, empty and clean trash containers, wash mirrors, tubs, and showers.

Responsible for making up beds, and changing liners, sort and fold laundry, maintain all cleaning equipment, and materials in a safe, and working condition, and report any necessary domestic repairs and replacements.

Education And Training

McIntosh High School 1984

High School Diploma

College Preparatory Courses

GLORIA ASTIN

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