Customer Service Support

Von C. Washington

**** ********** **** *******, ** 77071

Cell: 832-***-**** Email: ***.**********@************.***

SUMMARY OF QUALIFICATIONS

Dedicated and results-oriented Customer Service Professional with over 10 years of experience delivering exceptional customer support and fostering positive client relationships. Proven ability to manage high-pressure situations, resolve complex issues, and exceed performance goals. Adept in administrative operations, sales, and team management with a strong commitment to excellence. Proficient in multi-line phone systems, office equipment, and inventory management.

PROFESSIONAL EXPERIENCE

Education Assistant

Open Door Mission, Houston, TX 08/2024 – Present

Provide academic support and mentorship to clients, helping them achieve educational goals.

Develop and implement individualized learning plans to meet diverse needs.

Collaborate with educators to improve curriculum outcomes and ensure program effectiveness.

Independent Contractor (Hotshot Driver)

Houston, TX 10/2022 – 08/2024

Coordinated and executed time-sensitive deliveries to meet client requirements.

Maintained impeccable records of delivery logs and customer interactions.

Established and sustained relationships with clients to foster repeat business.

Service Advisor

Brake Check, Houston, TX 09/2018 – 10/2022

Delivered superior customer service by addressing inquiries and providing accurate quotes.

Achieved 80%+ monthly sales goals consistently through excellent communication and upselling.

Effectively managed customer complaints, ensuring satisfaction and retention.

Accurately documented client data and vehicle service information in company systems.

Assistant Manager

AutoZone, Houston, TX 11/2015 – 09/2018

Directed payroll management, inventory control, shipping/receiving, and scheduling.

Resolved customer concerns promptly in adherence to company policies.

Supervised team operations, enhancing productivity and workplace morale.

Courier (Part-Time)

Houston Courier, Houston, TX 09/2011 – 09/2015

Ensured timely delivery of packages across the Houston area, meeting client expectations.

Maintained accurate logs of receipts, payments, and delivery tickets.

Coordinated with dispatchers to complete tasks efficiently and within deadlines.

Service Manager

Midas, Houston, TX 09/2011 – 09/2012

Enhanced customer satisfaction by providing prompt and accurate quotes.

Consistently exceeded monthly sales goals by 80% or more.

Developed and maintained detailed client service records to optimize operations.

Service Manager/Manager

National Tire and Battery, Houston, TX 04/2008 – 09/2011

Streamlined service operations, resulting in improved customer satisfaction scores.

Regularly surpassed sales goals by maintaining a customer-centric approach.

Monitored inventory levels to ensure smooth daily operations.

Assistant Manager

U-Haul, Houston, TX 01/1994 – 02/2008

Oversaw administrative functions, including payroll, inventory, and scheduling.

Handled escalated customer concerns with tact and efficiency.

Trained and mentored team members, contributing to career development and team cohesion.

EDUCATION

W.B. Travis High School, Austin, TX — Diploma

Southwestern Oklahoma State University — Completed 1.5 Years

ADDITIONAL SKILLS

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.

Exceptional time management and organizational skills.

Strong conflict resolution and negotiation abilities.

Experienced in team leadership and staff development.

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