Quality Assurance Insurance Agent

Kali O. Kellup

*** *. ***** **. *** Angeles, CA *0003

Email: ****************@*****.*** Phone: 310-***-**** WORK EXPERIENCE

OPERATIONS ADMIN I

FedEx Ground - Chino, CA - 2021 to Present

Clerical and Administrative duties including but not limited to Tracking parcel movement using hand-held scanners and daily production sheets to keep records accurate. Inspected outgoing shipments to maintain quality assurance standards. Operated hand trucks, pallet jacks and forklifts to move materials.

● Merchandise tracking

● Quality Assurance

● Data Entry

● Repacking and Relabeling

● Address Corrections

● Internationals Product Inspections

● Shipping & Receiving

● Customer Support

● Accounts Receivable

● Hazardous Materials Inspection

INSURANCE AGENT

Life & Health Insurance Agent New York Life Insurance Company - Glendale, CA - 2016 to 2021 Conducting financial needs analysis for clients to find shortfall towards retirement and insurance needs

● Creating planning stations for pre-retirees and college bound students

● Conducting market surveys in order to acquire new clients

● Making phone calls and send emails to clients and all potential clients for new businesses and referrals acquisition

● Logging all calls and names into sales central marketing system

● Maintaining records, transmissions and correspondence communications of client and potential client contacts

● Report daily & weekly production activity via email and sales central logging

● Mentoring new agents to help with development and closing skills

● Marketing and Community outreach through seminars and workshops

● Volunteering for different non-profit organizations using the New York Life Foundation resources which provides financial assistance in the form of grants

● Educating children on how money works teaching financial literacy

● Helping business owners with tax diversification and asset preservation

● Helping families with estate planning and legacy strategies QUALITY ASSURANCE

Vehicle Quality Inspector Mercedez-Benz/Parking Corporation - Long Beach, CA - 2013 to 2016

Check operating systems for vehicles to ensure proper functions such as braking system, navigation and electrical power is working properly

Collaborate with team members to ensure deadlines and goals are met

Inspect vehicles for damages and defects and prepare vehicles for audits

Install owner's manuals in required vehicles

Measure voltage of all vehicles and register miles driven before processing

Use IVIS to update parking location as well as log damage or check for relevant issues that vehicle may have

Work with painters and mechanics to remove scratches or fix car body damages

Assist truckers loading and off- loading vehicles on the lot

Receive vehicles and update locations of vehicles received in IVIS

Drive shuttle and assist with vehicle parking

Ensure proper wires and literature are inserted into vehicles and install wheel bolts and comfort boxes

Organize yard to retrieve and update missing or updated vehicles to ensure proper priority processing based on vehicle status in IVIS

Train newly hired temps to test and inspect vehicles and ensure they are prepared to park vehicles properly for updating

Assist in installing spoilers and printing out labels once vehicle has been finalized

Insert vehicles into carwash and insure proper roller count as well as ensuring all windows are closed on vehicles to avoid water damage

Use proper IVIS coding in order to place vehicles in proper work stations

Apply chemical stain remover to remove all spots and stains that can potentially damage paint on vehicles and various other duties as assigned.

ENTERTAINMENT INDUSTRY

Extra/Actor Cut Above Casting - Hollywood, CA - 2002 to 2012

Study and rehearse roles from scripts in order to interpret, learn and memorize lines, stunts, and cues as directed

Work closely with directors, other actors, and playwrights to find the interpretation most suited to the role

Learn about characters in scripts and their relationships to each other in order to develop role interpretations.

Collaborate with other actors as part of an ensemble

Perform humorous and serious interpretations of emotions, actions, and situations, using body movements, facial expressions and gestures

Be willing to work Flexible hours to attend auditions and casting calls in order to audition for roles SECURITY GUARD

All Access Security - Inglewood, CA - 2008 to 2009

Provided clients with reliable and professional security solutions

Delivered services with a focus on client retention

Provided services in airports, corporate campuses, distribution and manufacturing facilities, educational facilities, government facilities, office buildings, residential communities and retail centers.

Answer alarms and investigate disturbances.

CUSTOMER SERVICE REP

Sales Representative/TSR Sears Marketing Center - Chatsworth, CA - 2007 to 2008

Answered customer disputes, questions about products, prices and availability in call center environment

Enroll customers in protection agreements and plans for major appliances

Handle customer accounts, new acquisitions and payments

Recipient of award for sales and outstanding customer service

Use Microsoft office (word, excel) to log and keep track of customer questions and inquiries

Ensured all patrons had a pleasant experience in retail establishment and satisfied with service from sales associates

Recommended Products to customers, based on customers' needs and interests.

Set up displays to promote new arrivals, and special offers EDUCATION

Certification in Electrical Maintenance Technical Expertise Los Angeles Trade Tech - Los Angeles, CA 2011 to 2012

High School Diploma in c/o Locke High School 1995

Kaplan Financial Online University - Continuing Education SKILLS

Microsoft Office: Microsoft Word, Microsoft Excel, Microsoft Windows,Microsoft Outlook, Customer Service, Invoicing, Inventory, Quality Assurance, Accounts Receivable, Record Keeping, Sales Central, Client Acquisition, Quickbooks, Planning Station, Social Media Marketing AWARDS

Career Producer

Executive Council

Consistent 10 A-Month Qualifier

Club 21

Sales Attainment August 2007 Recieved numerous awards for sales in acquiring new accounts.

System Utilization August 2007 Recieved Award for Utilizing the sales system at high capacity. CERTIFICATIONS

Life & Health Insurance License - California, Pennsylvania, Arizona, New York, Georgia November 2017

Accident & Health Insurance License November 2017

GROUPS

National Association of Distinguished Professionals March 2013 to Present Networking organization for professionals ADDITIONAL INFORMATION

AREAS OF EXPERTISE Account Acquisitions**Sales & Marketing**Customer Service**Performing Quality Inspections** IVIS**Exceptional Communication Skills**Cross-Functional Team Interaction**Presentation Skills** Problem Solver**Team Building

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