Case Management Administrative Assistant

RAJITHA BEJUGAMA

**********@*****.*** +1-647-***-**** Toronto, ON

Professional Summary

I am an HR professional with over 5 years of experience. I specialize in HR operations, Business Analysis, records management, and Workday HCM administration and implementation in retail and banking. My skills include HR service delivery, case management, employee support, and compliance, Business Analysis, Data Mapping. I focus on smooth HR processes(including Payroll) and a great employee experience.

As an HR Analyst at Canadian Tire Corporation, I handled Workday operations. This included case management, records maintenance, and system updates. I conducted data audits and optimized processes. I also supported store managers and executed bulk data updates. Additionally, I facilitated Workday go-lives. My skills in streamlining HR documentation and compliance tracking enhanced operational efficiency. This led to better employee support services.

I have a strong background in Workday HCM, PeopleSoft, and MS Office (Excel, Word, PowerPoint, Outlook). I also know SharePoint and JIRA/Confluence.. My skills in report writing, data analysis, and case management enhance HR processes and improve the employee experience. I pay close attention to detail and adapt easily. I prioritize confidentiality, ensuring HR services align with business goals and compliance needs.

I love learning and keeping up with HR technology. I focus on Workday best practices and HRIS advancements to make HR operations more efficient.

Work History

Administrative Assistant United Parcel Service (UPS) - Ajax, Canada Aug 2024 - Present

●Prepare documents for customers.

●Complete package and inventory recovery in warehouse operations

●Onboard new employees in the system, ensuring all documentation and necessary authorizations as per company compliance...

●Submit documents like personal effects, voluntaries, rejects, Y-50s, and others.

●Perform general office duties, such as answering phones and data entry and report writing.

●Prepare reports and presentations using Microsoft Word or Excel.

●Coordinate internal information for use and distribution. Handle confidential information with discretion and professionalism.

●Assist Payroll Administrators with data entry and payroll processing tasks.

●Support a high volume of daily employee inquiries via case management, phone, and email.

Administrative Assistant CRR Tax & Accounting Inc- Toronto (Contract) Feb 2024 - June 2024

●Managed client documents by printing, assembling packages, and obtaining sign-offs.

●Processed invoices and recorded payments, ensuring accurate tracking.

●Maintained office supplies by ordering and managing inventory.

●Handled client communication, responding to inquiries and scheduling appointments.

●Managed incoming and outgoing mail, including courier coordination.

●Maintained organized filing systems for on-site and off-site document storage.

●Supported office staff with scanning, photocopying, and general administrative tasks.

●

Analyst Workday Business Operations Canadian Tire – Toronto, Canada(Contract) May 2022 - December 2023

(HR Delivery Team)

Operations Support:

Payroll Procedures:

● Managed end-to-end payroll processing, ensuring accurate and timely payments to employees.

●Administered payroll functions, including calculating wages, deductions, bonuses, and overtime in compliance with company policies and regulatory requirements.

●Coordinated payroll schedules and maintained accurate payroll records for all employees.

●Conducted regular audits of payroll data to ensure accuracy and compliance with internal controls.

●Processed employee benefits, statutory deductions (e.g., CPP, EI, and tax withholdings)

●Ensured compliance with provincial payroll regulations, including tax withholdings, remittances, and reporting requirements across multiple jurisdictions.

●Stayed current with changes to provincial payroll regulations, adjusting payroll processes accordingly to maintain legal compliance.

●Applied knowledge of provincial wage laws, including minimum wage, overtime, and statutory holiday entitlements, to ensure proper employee compensation.

●Collaborated with legal and HR teams to ensure accurate payroll deductions and remittances for employees in different provinces.

●Advised management on provincial payroll compliance issues, including tax changes, regulatory updates, and reporting obligations.

Employment Standards Act (Canada):

●Applied the Employment Standards Act (ESA) to ensure compliance with federal and provincial labor laws regarding wages, working hours, overtime, and statutory holidays.

●Ensured all payroll processing adhered to the provisions of the ESA, including employee entitlements to vacation pay, sick leave, and termination pay.

●Stayed up-to-date on amendments to the ESA to ensure company policies and payroll practices remained compliant with the law.

●Provided guidance to employees and management on ESA-related concerns, including understanding pay practices, rest periods, and workplace rights.

● Handled high-volume employee inquiries via case management, phone, and email, ensuring quick and accurate

resolutions

●Maintained Workday knowledge articles, ensuring employees had up-to-date self-service guides in sharepoint.

●Assist Payroll Administrators with data entry and payroll processing tasks, ensuring Timely payments to employees.

●Ensured proper documentation and categorization of HR cases, prioritizing urgent issues.

●Assisted the Managers with HR queries and reports on a regular basis.

●Processed bulk data updates in Workday, ensuring accuracy and compliance.

●Assisted in Workday release updates by testing and providing feedback on new features.

●Collaborated with HR teams to identify process improvements and enhance HR case resolution.

●Processed employee requests and HR transactions accurately, like New hire, Jobs changes, Terminations in

Workday.

Business Support:

● Supported data management initiatives in alignment with organizational standards and policies.

● Documented processes, data flows, and key data elements to enhance operational efficiency.

● Monitored project progress, resolved issues, and provided detailed status updates.

● Collaborated with cross-functional teams to optimize productivity and knowledge sharing.

● Utilized PowerPoint and Excel (Pivot tables, VLOOKUP) for reporting and analysis.

● Worked in an Agile environment to accelerate project delivery.

Records Management:

●Coordinated maintenance and clean-up of paper and electronic records per retention codes.

●Managed records projects, ensuring compliance with company policies.

●Assisted in migrating records, maintaining naming conventions, retention codes, and destruction processes.

●Developed and maintained records management policies, workflows, and confidentiality measures.

●Oversaw records transfers, storage, audits, and provided clerical support.

HR Coordinator, HRMS Canadian Tire Corporation – Toronto, Canada (Contract) July 2021 to April 2022

●Processed HR transactions in PeopleSoft, ensuring accurate data entry and compliance.

●Supported onboarding and document verification for new hires.

●Managed HR case queue, resolving employee requests efficiently.

●Assisted store managers and employees with HR system issues and inquiries.

●Conducted background checks and data validation to ensure compliance.

●Audited HR records and transactions for accuracy and consistency.

●Created and updated HR documentation to support process improvements.

●Assist Payroll Administrators with data entry and payroll processing tasks.

Claims Coordinator, Absence Management Canadian Tire – Toronto, Canada (Contract) February 2020 to June 2021

●Acted as the first point of contact for employees regarding Leave of Absence (LOA) and disability claims.

●Maintained accurate leave records in the system and case management systems like Neocase.

●Coordinated absence claims with Manulife and internal stakeholders for timely resolution.

●Managed COVID-19-related absences and WSIB claims in the company database.

●Ensured confidentiality and compliance in all employee leave records.

●Provided case updates and worked to improve absence tracking processes.

●Assisted in automating leave processes, reducing manual effort.

HR Coordinator, HRMS Canadian Tire Corporation – Toronto, Canada (Contract) September 2019 to Feb 2020

●Processed HR transactions in PeopleSoft, including new hires and job changes.

●Assisted in onboarding and employee documentation, ensuring compliance.

●Supported payroll processing, verifying compensation and deductions.

●Resolved HR inquiries related to employee records and system access.

●Audited HR data for accuracy, identifying and correcting discrepancies.

●Managed record retention and compliance tracking for HR policies.

●Collaborated with HR teams to streamline administrative processes.

HR Coordinator TD Bank – Toronto, Canada (Contract) March 2018 to April 2019

●Entered and updated HR data in Workday and PeopleSoft.

●Assisted in onboarding and benefits enrollment for new hires.

●Provided support for HR reports and data analysis.

●Processed employee requests and HR transactions accurately.

●Maintained confidentiality in handling sensitive employee information.

●Assisted the insurance team with HR queries and claim processing.

●Helped implement diversity initiatives through inclusive hiring policies.

●Assist Payroll Administrators with data entry and payroll processing tasks.

Education

Masters in Business Administration - Human Resources (MBA-HR)

Working towards CHRP certification.

Skills

●PeopleSoft HRIS System

●MS Teams, SharePoint

●Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

●Workday HCM(Payroll)

●JIRA/SQL Queries

●Records Management

●Pivot table, V lookup

Contact this candidate