Customer Service Account Manager
Resume:
Cindy Vargas
Tampa, FL *****
*********@*****.***
Professional Summary
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Account Manager
A and R Services-FL
March 2024 to March 2025
Accounts Manager . Duties collected on all delinquent accounts. Set up payment plans with customers provide customer support. And som sales involved . All Admin duties. email outlook,scanning,messaging Microsoft Word . Adding and updating information in CRM and ct. communication and extensive research. Contract Recruiter
Pridestaff-Tampa, FL
October 2023 to March 2024
Recruiting potential candidates to full contract orders that come in daily or weekly. Create business relationships with clients and work on accounts to fill . Bilingual skills . Spanish. Greet walking ins . Join job fairs . Answer all incoming calls in English and Spanish. Conducting interviews . Pre screening and hiring process . Making appointments with Companies for Business Development . Account Manager/Escalations /Customer Service
ESD Solar-Pinellas Park-FL
September 2018 to August 2023
Account Management, Customer Service, recruitment for positions interviewing and hiring candidates. partnership with Work Force of Pinellas county. Escalations, legal matters, Collections .incoming and outbound calls meeting with customers in person .dealing with the Solar industry Enphase, Solaredge knowledge.
Tesla, Generac, Permitting, Inspections dealing with Building Department of counties thru out the state of Florida.
Call Center Supervisor/Admin Assistant.
Present Liberty Tax Service-Riverview, FL
December 2012 to January 2020
answer all phone calls in/out, help clients fill out tax documents, Call Center Supervisor for 8 Liberty Tax Services offices questions about taxes cost and IRS systems to verify clients Social Security number and personal information about income and tax collections with IRS and Tax refunds . customer service some problem solving skills Marketing and Sales Bilingual Translations Spanish/English Notary Services . Accomplishments
Florida Notary Public Certification. received an award for outstanding Customer Service Rep .
• Kept records of customer complaints
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Managed customer accounts
• Wrote call center scripts
• Monitored claims and physician-related services/Legal Assistant.
• Performed data entry for customer information
Assistant Manager
Bayou Apartments-Tampa, FL
January 2017 to September 2019
Answer all incoming calls set up appointments,help residents apply for Government asst and covid-19 Rental Assistance program give referrals for community and county help for the less fortunate disabled adults with special needs and low income families dealing with Hardship programs etc.office work and community outreach billingual Spanish .
Admin /Supervisor Call Center
Liberty Tax Service-Riverview, FL
December 2012 to February 2018
Responsibilities
Education
Bachelor's in Psycholgy Social Services.
Camden County College - Tampa, FL
May 2004 to May 2007
Skills
• Negotiation
• Escalations Manager (5 years)
• Assistant Manager Experience
• Front desk
• Relationship management
• Customer Service (5 years)
• pay attention to detail
• Call Center (3 years)
• Spanish
• Florida Notary Public. (2 years)
• Management (4 years)
• Office Management (4 years)
• Business development
• Customer Service
• Marketing (2 years)
• Public relations
• Bilingual
• Property Management
• Administrative experience
• self motivated .
• Interviewing
• Communication skills
• Writing skills
• Recruiting
• Live Chat
• Customer Support
• Sales
• Supervising experience
• Account management
• Multitasker
• B2B sales
• Customer Care (5 years)
• English
• Account Management (4 years)
• dependable
• Leadership (5 years)
• Research
• Case Management (3 years)
• Social Work
• Escalations and legal matters . negotiation skills (3 years)
• Documentation review (5 years)
• Recruiting (3 years)
• Interpretation
Certifications and Licenses
Certified Notary Public
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