Customer Service Team Member

Mariia Horne

Tolleson, AZ *****

(***) *** –**** - ***************@*****.***

Professional Summary

Nine years of frontline sales experience including merchandising and customer service. Developed reputation for personalized, high-quality service. Demonstrate strong work ethic. Optimistic about ability to perform the job and tenacious in achieving success. Adept at recognizing/launching steps needed to attain objectives thrive on challenges to overcome obstacles with solutions that are sound and logistically feasible. Exceptional interpersonal and communication skills (greet, consult, upscale); build positive, effective customer relationships. Effective team member. Motivate other team members to achieve goals. Use people skills to build group involvement and support management.

Skills

Packaging and Labeling

Lifting and sorting

Labeling and boxing

Order Picking

Order picking and processing

Workplace Cleanliness

Inventory organization

Material Handling

Inventory counting

Quality Control

Wrapping and boxing

Product verification

Freight Labeling

Merchandise staging

Purchase order verification

Invoice Verification

Picking and Packing

Order Fulfillment

Sorting and Labeling

Receiving and Processing Shipments

Pallet Jacks

Stacking and Staging

Unpacking merchandise

Shipping Documentation

Willing to Learn

Truck loading and unloading

Shipping and receiving

Loading and unloading

Pallet jacking

Pallet Jack Operations

Work History

04/2021 to 06/2023

Warehouse Associate

Amazon Fulfillment Center – Goodyear, Arizona

Responsible for carrying out an array of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.

A fast-paced, physical position; Working a set, full-time schedule.

Shift options include overnight and days, and usually at least one weekend day.

Scan, Loads and unloads cartons/merchandise from, conveyor systems, etc.

Lifts, carries, pushes, and pulls packages on a continuous and repetitive basis.

Processing completed in a timely manner, maintain department and location standards.

Adheres to company policies and procedures.

Works well with fellow Associates, Supervisors and Managers.

Follows all Location Safety and Security Guidelines.

10/2020 to 03/2021

Fulfillment Specialist

Chewy Distribution Center – Goodyear, Arizona

Warehouse functions; labeling, replenishing, box making, loading/unloading trailers, moving stowed product to various locations.

Fulfill and organize orders to ensure customer delivery process is efficient and accurate.

Create accurate shipping documentation for domestic shipments.

Utilize Power Industrial Vehicles, material handling equipment, safely and efficiently, to receive or transport product to storage and staging locations.

08/2020 to 10/2020

Line Production Associate

La Canasta – Phoenix, Arizona

Work duties these employees perform are receiving food items, storing food properly, operating food processing equipment, maintaining supplies, mixing ingredients, and assessing food items quality.

06/2020 to 08/2020

Temp Worker

Ameritemp – Phoenix, Arizona

Contracted with companies in need of temporary, seasonal, part-time, or temp-to-hire workers.

11/2019 to 03/2020

Receiving Associate

Macy's – Goodyear, Arizona

Responsible for all functions related to the receipt and processing of merchandise entering and leaving the building as well as the upkeep of merchandise within and maintaining the stockroom.

Loads and unloads cartons/merchandise from delivery vehicles, conveyor systems, etc.

Lifts, carries, pushes and pulls packages on a continuous and repetitive basis.

Processing completed in a timely manner, maintain department and location standards.

Adheres to company policies and procedures; follows department training guidelines.

Works well with fellow Associates, Supervisors and Managers.

Follows all Location Safety and Security Guidelines.

01/2005 to 01/2014

Salesclerk

Family business clothing – Bishkek, Kyrgyzstan

Advised customers on background of locally produced items.

Ensured the highest levels of customer service and satisfaction.

Monitored receiving, check-in, and stocking of merchandise to verify accuracy.

Created window displays to attract customers.

Assisted store manager in merchandising and store layout to feature new items and best sellers.

Education

01/1995

District Extramural High School - Kant, Kyrgyz Republic

01/1992

Secondary School No.3 - City of Kant, Kyrgyz Republic

Certifications

Lightweight women's clothing, Passed qualification examinations

Languages

Russian

Native or Bilingual

English

Limited Working

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