Live-In Caregiver Customer Care

TRISH DINAH MANTHANDO

KJ*** KANJEDZA BLANTYRE, MALAWI +265********* **************@*****.***

Professional Summary

Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.

Work Experience

August 2024 – Present

Volunteer Care Assistant, Newlands Nursing Home

Provided compassionate personal care to elderly clients, including assistance with bathing, dressing, and meal preparation.

Monitored and documented health changes, reporting concerns to family members and healthcare providers.

Assisted clients with mobility and physical therapy exercises, improving overall strength and independence.

Managed household tasks such as laundry, light cleaning, and grocery shopping to maintain a comfortable living environment.

Offered emotional support and companionship, engaging clients in activities to enhance their quality of life.

August 2012 – July 2024

Customer on boarding clerk, National Bank of Malawi, Blantyre, Malawi

Initiating and executing recruitment of new customers for the bank.

Anticipating customer needs and cross selling bank products to current customers.

Soliciting accurate account opening data from customer. Ensuring all account mandates are duly authorized by management filed and scanned in a timely manner.

Registering all new customers on E-Statements and Alerts module, Mo 626 platform, Internet Banking and ATM Cards

Balancing Unclaimed balances, Savings Below Minimum and Withholding Tax Suspense accounts on a daily basis

Tracking of accounts and ensuring KYC is Up-to-date

Providing management with reports on number of accounts, KYC and Inactive accounts.

Collecting fees where applicable.

Processing and managing change requests for customer on digital banking platforms

Education

August 2023, Bachelor’s Degree in Banking and Financial Services Management, Malawi College of Accountancy – Blantyre, Malawi

Training

September 2023 – Home Based Nurse Aide, Red Cross Society of Malawi, Lilongwe, Malawi

References

Available upon request

Contact this candidate