Customer Service Quality Assurance

Edward Mayes Jr.

Griffin, GA • 470-***-**** • **************@*****.*** •

Summary of Skills

● Customer Service

● Team Management/Collaboration

● Communication Skills

● Leadership

● Quality Assurance

● Customer Relationship Management

● Problem Solving

● Certified Forklift Operator

Professional Experience

Dollar General Distribution, Griffin, GA May 2024 – Present Associate

● Reporting issues to supervisors of any damages or equipment malfunctions

● Equipment operation including forklifts and other material handling equipment

● Maintaining organization to keep the warehouse clean and organized Rinnai, Griffin, GA Sept. 2021-2024

Team Lead

● Assisting in training new associates or temporary workers as needed

● Collaborating with leadership and other department to achieve operational goals

● Inventory Management to make sure items are stocked, managing records, and performing audits Rinnai, Griffin, GA Dec. 2020-2021

Seasonal Associate

● Order Fulfillment preparing orders for shipment which includes picking and packing

● Receiving and inspecting goods to check for accuracy and inspect for any damage

● Shipping and handling packages by labeling and ensuring timely dispatch of orders Education

High School, Griffin High School, Griffin, Georgia

● JROTC Co-Captain

● A-B Honor Studentl

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