Customer Engagement Food Safety

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BEATRIZ ABREU DOMINGUEZ

Server

PROFESSIONAL SUMMARY

Server with a proven ability to enhance guest satisfaction through exceptional service and efficient table management at a prestigious hotel. Demonstrates strong conflict resolution and multitasking skills, ensuring seamless operations and high customer retention. Eager to leverage expertise in customer engagement and team leadership to contribute to a dynamic hospitality environment.

EMPLOYMENT HISTORY

SERVER Apr 2018 - Jan 2019

Hotel Nacional de Cuba Havana

SKILLS

Conflict Resolution, Customer Engagement, Inventory Management, Team Leadership, Time Management, Food Safety, Multitasking.

EDUCATION

DEPENDIENTE GASTRONÓMICO Sep 2016

Hotel and Managment School Habana Havana

COURSES

TOUR GUIDE Sep 2020 - Aug 2022

Anchor’s Tour LTD Cayman Islands

Assisted guests with menu selections, enhancing dining satisfaction and maintaining high service standards. Optimized table turnover by efficiently managing service flow, resulting in improved customer experience. Collaborated with kitchen staff to ensure timely and accurate order delivery, fostering team efficiency. Resolved guest complaints promptly, improving customer retention and satisfaction rates. Maintained cleanliness and organization of service areas, contributing to a positive dining environment. Delivered exceptional service at prestigious Hotel Nacional de Cuba, enhancing guest satisfaction. Managed high-volume tables efficiently, contributing to smooth operations. Meticulously maintained cleanliness standards and adhered to food safety protocols. Accurately processed orders and payments, ensuring error-free transactions.

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