Customer Service A Dedicated

CHIAZOR CYNTHIA AKAHALU

Enugu ****** Nigeria +234********** **************@*****.***

Summary

A dedicated and motivated healthcare professional with years of experience in basic medical procedures, delivering exceptional care and support to individuals with varied needs in a fast-paced healthcare setting. I am hardworking and capable, demonstrating excellent organizational skills, attention to detail, and the ability to thrive under pressure. My empathetic and compassionate approach allows me to provide patient-centered care while continuously seeking new professional opportunities to grow and improve.

Experience

Motor Licensing Officer 02/2015 to Current

Enugu State Board of Internal Revenue (BIR) Enugu, Nigeria

• Ensured confidentiality and professionalism when managing sensitive financial data for high-profile clients.

• Provided outstanding customer service, addressing inquiries and resolving concerns with patience and expertise.

• Collaborated with tax professionals and accountants to share insights and enhance auditing methods.

• Guided applicants through documentation and processes for obtaining licenses, improving application success rates.

• Updated license records based on changes in drivers' conditions, such as medical issues or legal restrictions.

• Processed learner permits, full licenses, and provisional licenses after thoroughly evaluating applicant qualifications.

• Coordinated with vehicle insurance providers to verify coverage and support licensing decisions.

• Accurately recorded all verification activities for future reference and compliance.

• Educated individuals on their rights and responsibilities in relation to public regulations.

Volunteer Support Worker 10/2012 to 10/2013

Ogechukwu Hospital Enugu, Nigeria

Accompanied clients to shops, appointments, and special events, providing personalized assistance based on their mobility and individual needs.

Kept detailed record of client progress, interventions, and any changes in condition, contributing to the continuous improvement of care.

Assisted clients in developing skills such as coping strategies, technical abilities, and job-related competencies.

Facilitated weekly group sessions, offering active listening and compassionate support.

Collaborated with leadership, parents, and volunteers to set clear objectives and guidelines for group meetings.

Supported clients with daily activities, including personal hygiene, meal preparation, and mobility, while encouraging their independence.

Maintained open communication with clients’ families, offering updates and guidance to support them

Volunteer Healthcare Assistant 01/2011 to 12/2011

Daughters of Divine Love Home of The Elderly Enugu, Nigeria

Counseled patients on dietary and lifestyle modifications.

Conducted patients from the waiting area to the physician's consultation room.

Assisted in conveying patients between the theatre and wards.

Performed blood pressure and blood sugar tests.

Skills

Problem solving

Patience and tolerance

Safeguarding practices knowledge

Cultural competence in healthcare

Critical thinking

Constructive feedback

Empathy

Compassion

Interpersonal communication

Behavior management

Personal hygiene assistance

Adaptability

Team work

Record keeping efficiency

Work ethic

Confidence

Patience and tolerance

Certifications

Bachelor of Science Degree (BSc) 2nd Class Honors

West African Examination Council (WAEC)

Education

BSc Computer Science 09/2016

Enugu State University of Science and Technology Enugu Nigeria

O’level WAEC 08/2003

God’s Time International Secondary School Enugu, Nigeria

References

Available upon Request

Languages

English: C2

Proficient

Hobbies and interests

Traveling

Swimming

Meeting and engaging with people

Watching movies

Listening to music

Contact this candidate