Call Center Office Administration

Natalie James

*-**** ******* *** *********** ON M1K 4H2.

Ph:416-***-****

***************@*****.***

SKILLS:

Organization and administrative skills

Problem solving and analytical skills

Good attention to details

Communicate excellent with vendors, management, and others.

PC skills; Microsoft Office applications (Excel, Access, Word, PowerPoint, Outlook, Visio)

Processing Accounting Applications; ACCPAC, CRM, SAP, RECON, QUICKBOOKS, AS400, PEOPLESOFT, RUMBA.

PROFESSIONAL EXPERIENCE:

Capital One Bank Canada Nov 2014- July 2021

Principal Process Coordinator -Accounting and Payments Operations

Receive Canadian Beacon Award for Reconciliation.

Process all accounts payables/receivables

Process all incoming payments, credit card expenses, credit memos, and credit transfers

Reconcile all general ledgers, Cash ledgers, payments ledgers and refund ledgers.

Obtain all approvals needed

Confirm all invoices coded to the correct account /cost center

Reconciling and preparing statements for payment transactions.

Processing expense reports for internal employees and ensuring policies are adhered to processing of cheque runs for customers credit balance refunds.

Process customers manual payments and process BMO deposits.

Process wire transfers, fraud payments accounts, Revenue Canada Accounts

Triage Terms MMT Controls, Auditing and QA.

Scouts Canada GTC- May 2009-Feb 2014

Office Accounting Assistant.

Accounts Payables management.

Coding accounts payable invoices from camp groups

Process all invoices in Accpac

Processing check runs using Accpac

Obtain signature needed for cheques after cheque run.

Reviews, logs, prepares, and reconciles daily dues deposits and identifies any corrections.

Processes camp group dues’ submissions.

Tracks and reconciles any submission errors, issues and omissions including follow-up with camp leader payroll contacts regarding notification of appropriate dues rates and members potentially missing deductions and/or job status updates.

Provides back-up support for Executives.

Timely maintenance of applicable logs, documents, and tracking tools

Assist with the preparation of the budget, financial statements, reports and data collection.

Receive and maintain Incident reporting; prepare quarterly incident summaries.

Facilitate administration of rental property transactions.

Accounts Receivable management, entering purchase journals and payment journals; completing bank recs, preparing annual financial data, and processing and receipting all receivables. Collections when necessary.

Create bank deposit; take bank deposit to the bank, handles petty cash. Assists on budgets and audits.

Prepare work schedules, payroll and time sheets submission, expenses.

Coordinate training with staff and volunteers.

Process Police Record Checks and Valuable Sector screening for staff and volunteers.

Processing permits for the Toronto District School Board and the Toronto Catholic District School Board.

Ontario Real Estate Association (OREA)-August 2004-May 2009

Team Trainer

Train all new employees. Supervise a team of 26.

Training staff on using CRM systems and in Customer Service.

Deliver training on new products and services, Process all registrant’s payments.

Design customer service training for new and existing employees

Design all exams, assessments, and evaluations.

Coordinate training sessions and out of office workshops.

Supervise contact center calls for quality and direction Participate in pilot training sessions and focus groups to determine needs and best practices. Investigate issues and complaints. Demonstrated ability to work effectively with others in building partnerships between teams and departments, and the ability to develop and sustain customer focus to meet the needs of client groups.

EDUCATION AND PROFESIONAL DEVELOPMENT

Open University 2019

Financial Reporting Courses Completed

Managing Financial Risk Course Completed

Capital One University and Tech College

Financial Accounting -The Financial Statement -Completed

Financial Accounting-GAAP and Asset Recognition-Completed

Risk Management-Completed

SQL 101 Certification

GoLean

Six Sigma-Yellow Belt Certification

Seneca College -Adult Education Teacher/ Staff Training Certification

President Honours -Certificate received.

Canadian Servers Business College - Accounting and Business Administration-Diploma Received

New York State University -Receive General Diploma

REFERENCES AVAILABLE UPON REQUEST

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