David Kycia's Resume for Data Entry Agent

David Kycia

I am an Eagle Scout who leads by example. I am a team player who isn’t afraid to go the extra mile or try new and different concepts. I am a student that has a voracity for learning, understanding, and knowledge.

Manchester, CT 06042

**********@*****.*** or **********@*****.*** or +1-860-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Zoppa Studios-South Windsor, CT

May 2024 to Present

oAnswering emails and phone calls regarding customer concerns and expediting orders.

oData entry and scheduling times for the owner to meet with customers.

oDigitizing physical files and uploading them to a database as well as keeping organized a hard copyfiling system.

oActs as receptionist who is the first point of contact for walk in customers and inbound phone calls.

Owner & Cryptocurrency Mining Rig Operator

Self Employed-Manchester, CT

November 2021 to Present

oMining cryptocurrency, hardware/software updates & troubleshooting various computer issues.

oThrough problem solving skills, I fix urgent issues that threaten my operation’s profitability. I breakdown the most important problems into smaller and more attainable goals and prioritize what needs to be fixed first to keep my machines running.

oKeeping record and having both digital and hard copies of financial data to keep for tax and profitabilitypurposes.

Sales Lead Research & Administrative Assistant

National Waste Associates-Glastonbury, CT April 2022 to June 2023

oData Entry, Calling Customers, Emailing/Faxing, answering phones, general office work, all the whilebeing an effective multitasker and excellent prioritizer.

oResearching specific parameters about companies to pair against certain requirements to see if apotential customer’s business is “the right fit” for our services. o Extensive use of Microsoft Office 365 – specifically Excel & Word as well as Google Suite.

Head Cashier & Customer Service Associate

Pet Supplies Plus-Manchester, CT

March 2020 to June 2023

oTraining new cashiers, Stocking and organizing shelving & products, general janitorial work & Animalcare. Using my charisma and people skills to help customers find the products that their pet urgently needs. Memorization and knowledge of each product in the store made me a valuable and effective associate.

oTeaching new coworkers a skill such as operating and balancing a cash register. As the store’s headcashier, I was entrusted by management to supervise the cashiers and front end of the store.

CPR/BLS/AED Supervising Instructor

Manchester CPR Programs-Manchester, CT

June 2019 to January 2023

oHead Instructor teaching classes while organizing assistant instructors to efficiently work with students.

oRegularly teach CPR and basic lifesaving skills to clients and have the patience and the capacity to think outside the box to teach students that have difficulty learning the material.

Administrative/Executive Assistant, Secretary & Data Entry Clerk

Doff Abatement and Demolition-Manchester,CT June 2015 to August 2020

oBasic office work, answering phones, schedule estimates, faxing/emailing paperwork, data entry, calling and reminding customers when payments were due and accepting the payment when necessary. Recruiting/onboarding new laborers and setting up interviews. Entering physical files of paperwork into digital databases. Ordering office supplies when needed and accepting or sending packages. Organizing luncheons and scheduling meetings, as well as transportation if necessary. Welcoming clients when entering office and directing their queries.

Head Cashier & Customer Service Representative & Help Desk Agent

Home Depot-Glastonbury, CT

February 2013 to April 2014

oPromoted to head cashier in charge of the front end of the store, and had several cashiers working under me. Supervised cashiers and answered any questions customers may have had about locations of home improvement and other products.

oBalanced registers brought cash drops to managers to count and put in the safe to bring to the bank. Processed returns and warranties to keep customers happy and satisfied.

oWorked at the customer service help desk, answering phones and acting as liaison to management. Directed customers calls to different departments of the store. Answered customer’s questions regarding products and clarifying instructions and simplifying assembly pamphlets.

Assistant Supervisor & MPI Level II NDT Technician

Metals Testing Company

June 2005 to December 2012

oRan ferromagnetic military, aerospace and weapon parts through a MPI machine to detect cracks and other deformities in the machined pieces.

oActed as assistant supervisor to three employees and assisted with other supervisory duties.

oCreated detailed technique plans with blueprints to more efficiently process machined parts.

oAssisted customers with expediting their orders, taking payments, and answering any questions they had through phone calls, emails, and walk ins to the facility.

oKept detailed logs of payments, parts finished, and scheduled meetings for the department head and supervisor.

Education

Associate's degree in General Studies

Manchester Community College - Manchester, CT

May 2021 to September 2023

High school diploma

Manchester High School - Manchester, CT

August 2001 to June 2005

Certifications and Licenses

Eagle Scout

June 2005 to Present

I have attained the rank of Eagle Scout, the highest honor in the Boy Scouts of America with my Troop, 123 in Manchester, CT.

CPR, BLS, &. AED Instructor Certification June 2019 to June 2024

I am CPR, AED, & BLS instructor certified through the American Heart Association.

First Aid Certification

Driver's License

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