Customer Service House Cleaner
Resume:
Shawn Moses-Simmons
Houston, TX *****
**********@*****.***
Meticulous House Cleaner with substantial knowledge of performing residential housekeeping and cleaning. A 20-year background performing housekeeping duties for over 15 residences weekly. Expertise in working with a variety of cleaning chemicals and agents. Work Experience
House Cleaner/ Organizer
Self Employed/My OCD Cleaning Services - Houston, TX August 2012 to Present
• Established and maintained clean and comfortable environments in Homes and office buildings by vacuuming, cleaning windows and dusting.
• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
• Used time management and efficient cleaning methods to meet deadlines.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Delivered quality customer service to address urgent needs and cleaning requests.
• Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning. .
Assistant Store Manager
Cato Clothing Store - Houston, TX
September 2010 to August 2012
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 97%.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Walked through store areas every Hour to identify and proactively resolve issues negatively impacting operations.
• Rotated merchandise and displays to feature new products and promotions.
• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Retail Business Owner
Shawnie's Eyes And Accessories - Houston, TX
December 2006 to September 2010
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Prioritized and allocated valuable resources to meet business targets.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accounts Payable Specialist
JPMorgan Chase - Houston, TX
April 2000 to October 2006
• Assessed data and information to verify entry, calculation and billing code accuracy.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained 100% accuracy while processing payments.
• Used JD Edward's to accurately manage numerous accounts.
• Entered figures using 10-key calculator to compute data quickly.
• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Developed client rapport by efficiently addressing incoming correspondence and resolving 130 A/P inquires per day.
Education
Associate Of Business Administration in Accounting/Business San Jacinto College District - Pasadena, TX
May 2025
High school diploma or GED
Skills
• Housekeeping
• Residential cleaning
• Mopping and sweeping
• Cleaning bathrooms
• Vendor invoice processing
• General accounting
• Till counting
• Accounting systems and controls
• Strategic selling
• Decision Making
• Customer Service
• JD Edwards
• Journal Entries
• Accounts Payable
• SAP
• General Ledger Reconciliation
• Adobe Acrobat
• 10 Key Data Entry
• Accounts Receivable
• Communication skills
• Computer literacy
• Computer skills
• GAAP
• Microsoft Excel
• Data entry
• Typing
• Microsoft Word
• Customer support (10+ years)
• Microsoft Office
Assessments
Customer focus & orientation — Highly Proficient
January 2022
Responding to customer situations with sensitivity Full results: Highly Proficient
Data entry: Attention to detail — Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient January 2022
Planning and managing resources to accomplish organizational goals Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
March 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Customer focus & orientation — Expert
July 2022
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate