Customer Service Support

RAYMOND LADIANA BUNDA

*** ******* ******* *. ******** St. Mandaluyong City. 1552

Tel no: (02) 79556426 .091******** Email: ********@*****.***

OBJECTIVE:

I want to be part of the success in an environment of growth and excellence. I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career.

JOB EXPERIENCE:

Ingram Micro Philippines

12 Floor Three World Square Building, Upper McKinley Road, Taguig City

Customer Support Professional ll -August 08, 2022- December 03, 2024

Duties and Responsibilities:

Check in Check out process, Uploading Deliverables from the project deliverables Inbox

Uploading Deliverables from Field Nation Flatform, Uploading Technician Invoices

Reseller Invoice Creation and Tech Pay Backup Creation

Documents customer concerns and forwards complaint trends to appropriate departments

Hexaware Technologies – Philippines

The Curve Building, 32nd Street Corner 3rd Avenue, Bonifacio Global City, Taguig City

Technical Support Advisor II November 20, 2020- July 26, 2022

Duties and Responsibilities:

• Day-to-day management of the ticketing queue for clients ensuring completion in line with client needs/expectations

• Ensures all tickets are up to date. Responsible for ticket escalation as needed.

• Build out weekly client slides. Provides a snapshot of projects and status.

• Responsible for various administrative tasks

• Participate in QA, UAT & production launch support related to various customer engagements

• Collaborate with product development team to help support platform functionality

Cimpress Philippines Inc. (Vista print)

2nd Floor Ten West Campus building 1634 Le Grand Ave, McKinley West, Taguig City

Customer Care Specialist-December 09, 2019 - October 05, 2020

Duties and Responsibilities:

• Walk the customer through websites, customer-facing platforms, and tools to complete desired actions

• Perform accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures

• Use appropriate systems and available resources as necessary to assist in responding to each request

• Apply minimal sales and design expertise to improve customer experience and increase satisfaction

• Build a strong customer relationship and commitment and perform additional responsibilities as required

One Luna Global Connections, Inc.

Felina Corporate Plaza, Eastwood City Libis Quezon City

Chat Support Representative-June 7, 2017 – August 30, 2019

Duties and Responsibilities:

•Acquiring data from primary or secondary data sources and maintaining databases

•Work with management to prioritize business and information needs

•Worked to exceed daily and weekly production and accuracy goals

•Maintained daily production logs and reports for management to review weekly

Nowcom Global Services

Wynsum Corporate Centre Emerald Ave. Ortigas. Pasig City

Customer Service Representative-November 21, 2016- May 1, 2017

Duties and Responsibilities:

•Provide support for software system via telephone calls, email and web assist

•Coordinate with sales staff to provide training to clients, as requested

•Help clients with all account issues

•Log detailed information from clients into a CRM system for tracking and escalation to Level II support

•Forward incoming phone calls to the correct department as needed

Liberty Medical Philippines Inc.

Estancia Office, Capitol Commons, Kapitolyo, Pasig City.

Medical Claims Specialist-June 05, 2015- October 16, 2016

Duties and Responsibilities:

•Determines covered medical insurance losses by studying provisions of policy or certificate.

•Establishes proof of loss by studying medical documentation; assembling additional information as required from outside sources,

•Documents medical claims actions by completing forms, reports, logs, and records.

•Resolves medical claims by approving or denying documentation; calculating benefit due; initiating a payment or composing a denial letter.

Dev -Touch Information System Inc.

Union bank Plaza Meralco Avenue, Pasig City

Medical Support Representative-March 28, 2012 – April 24, 2015

Duties and Responsibilities:

•Provide clear Screening and recruiting qualified subjects by the study protocols' inclusions/ exclusions

•Monitor effectively and efficiently all subjects’ compliance to ensure full adherence to protocol in the completion of research studies.

•Provide accurate, reliable updates and complete subject’s records.

Education:

Jose Rizal University

80 Shaw Boulevard, Mandaluyong City 1550

Bachelor of Science in Computer Science

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