Customer Service Guest Experience
Resume:
KEYRI
CRUZ
***********@******.***
Guttenberg, NJ 07093
Bold Profile
Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
SKILLS
• Serving Experience
• Restaurant Experience
• Customer Service
• Serving
• Guest services
• Cash handling
• Retail sales
• Cash register
• Leadership
• Sales
• Communication skills
• Supervising experience
• Bilingual
• Food Service
• Basic math
• Shift Management
• Bartender Experience
• POS
• Scheduling expertise
Chindlers
Union City, NJ • 08/2023
GED
EDUCATION
QuickChek - Overnight Manager
Guttenberg, NJ, US • 06/2023 - Current
QuickChek - Cashier/Customer Service
North Bergen, NJ, US • 06/2023 - Current
Pio Pio Restaurant - Waitress/Cashier
Guttenberg, NJ, US • 02/2020 - 07/2023
KFC KBP Foods - KFC Team Member
Union City, NJ, US • 01/2023 - 04/2023
WORK HISTORY
Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
•
Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
•
Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
•
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
•
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
•
Performed cash, card, and check transactions to complete customer purchases.
•
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
•
Kept server areas clean and stocked to increase efficiency while working tables.
•
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
•
Remained calm and poised when dealing with difficult customers or during busy shifts.
•
• Used cash registers and credit card machines to cash out customers.
• Addressed and resolved customer complaints in polite and Bakkal - Retail Associate
West New York, NJ, US • 02/2020 - 10/2021
professional manner.
Kept work areas clean, organized, and safe to promote efficiency and team safety.
•
• Maintained productive, efficient approach to all tasks. Operated register to process payments and collect cash payment for order totals.
•
Contributed to team success by completing jobs quickly and accurately.
•
Developed strong cooperative relationships with coworkers and managers.
•
Greeted customers, helped locate merchandise, and suggested suitable options.
•
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
•
Maintained clean sales floor and straightened and faced merchandise.
•
Helped customers complete purchases, locate items, and join reward programs.
•
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
•
Stocked merchandise, clearly labeling items, and arranging according to size or color.
•
Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
•
Work Permit: Authorized to work in the US for any employer PERSONAL INFORMATION
ASSESSMENTS
• Retail customer service, Proficient, 12/01/22
• Customer service, Proficient, 05/01/23
• Retail customer service, Proficient, 02/01/24
• Work style: Reliability, Proficient, 12/01/22
• Medical receptionist skills, Proficient, 03/01/24
• Food service: Customer situations, Proficient, 05/01/23
• Sales skills, Proficient, 02/01/23
English
Native or Bilingual
Spanish
Native or Bilingual
LANGUAGES
Contact this candidate