High School Call Center
Resume:
Josue Sandoval
** ******* *** *, ********* NJ, **852.
Official Resume
Languages:
Bilingual; Fluent Spanish, English, and some French. (8 years of experience)
Education:
Randolph High School 2004-2005
Mount Olive High School 2005-2007
County College of Morris 2008-2009
IAES 2009-2010
Southwestern Adventist University 2011-2009
Union College 2013-2015
Work Experience:
Securitas Security Services 2021- Presents
Tax Department Representative. Run periodic, quarterly, and yearly reports out of Oracle used for payroll balancing. Assist employees obtaining & understanding W2’s/paystubs and assisting with W4 payroll withholdings. Use reports to add federal, state, & local withholdings to new hires in order to reflect their paystubs correctly according to state of employment/residence. Process W2 requests for employees and local field branches, as well as tending to the 2 costumer service tax limes & E-mail address that our tax department has for supporting employees & field branches. Run and upload monthly reports for various states, and doing the uploads needed using the ADP smart compliance employer website. Tending to the many tasks required while being at the workplace: checking printers, fax machines, mail, and any other need that may unexpectedly arise.
Securitas / Ranstad Employment Agency 2020 - 2021
Payroll Department Assistant. Receive and process all mail for payroll & tax department. Sort mail by regions and prepare work folders for the payroll representatives to process garnishments. Route mail to proper departments & assists with all office duties. Provide customer service aide for the help line to company employees regarding their online pay systems, as well as any concern as far as payroll. Assisted in W2 process for the company & regularly file a vast amount of sensitive documentation.
Randstad
Lead call center specialist. Handled escalated calls that needed a quick resolution for each caller’s situation. Sent out payment vouchers via fax/email for escalated calls, as well as assisted with most Spanish speaking calls. Assisted with some training of other agents and helped with vastly all office duties on the call center floor.
Target 2018 - 2019
General Merchandise. In charge of general merchandise and stock room duties for departments assigned. Cashier, call receptionist, and customer service representative.
Union College Call Center 2015 - 2016
Customer Care. Called to advise high school students to visit and enroll for UC University. Encouraged prospective students to become UC University students, explained programs offered, majors, and more.
Union College Outreach Senator 2013 - 2016
Humanities department; Social Work Program. Head of the fundraising department and facilitated all school events and assisted students in general information and recruiting.
Enablx 2013
Customer Care. Translated to customers regarding products offered in Spanish and some French. Serviced all Canadian and Puerto Rican accounts.
Benjamin Moore 2013
Customer Care Center. Data entry; Order processing for customers in the whole sales department.
Hill Community College 2012
Spanish Tutor. Tutored all levels of Spanish offered at Hill Community College.
South-Western Adventist University Senator 2010-2011
Student body senate: In charge of the entire student body. Relaying all questions and concerns from the student body to the Dean of South-Western Adventist University. Regarding tuition, doming, extracurricular activities and more.
TMP Direct 2007-2009
Call Center. Executive Customer Servicing for all Samsung customer accounts dealing specifically in Television Sales. Assisted customers with orders and products already purchased as well as data entry.
Express Clothing 2006-2013
Sales Associate/Cashier
Expressed all promotions and opening credit cards for customers to gain discounts and special offers in association with the company's incentives program.
References
Professional:
William Nino - Business owner 862-***-****
Luis Cabrera - Teacher 832-***-****
Diego Selva - Business owner 281-***-****
Franky Ardolino - DCP&P 973-***-****
Personal:
José Cruz - School administrator 973-***-****
Patrick Molina - Police office 973-***-****
Angel Lorenzo - Pastor 908-***-****
Brother Reggie - Church Elder 862-***-****
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