High School Customer Service

Patricia Saunders

Houston, TX ***** * Phone Number:757-***-**** * Email: ************@*****.***

Skills:

Computer: Microsoft Proficient, Google Suite, and Technology Literate Work Experience

**/***3 – 12/2012 Tidewater Community College: Lead Counselor/First Year Coordinator

● Managed and developed a plan for enrollment, testing, and counseling services to ensure that the students start on a pathway to success.

● Streamlined the intake process enrollment growth by 25%.

● Analyzed High School, College, grant program requirements, and other overlapping factors and provides clear and concise information to constituents.

01/2013 – 8/2018 Edgecombe Community College: Evening and Weekend Director

● Grant Writer: Comprehensive knowledge of proposal submission and fundraising process

● Ensured campus emergency and safety procedures were adhered.

● Supported the integration of service-learning in the curriculum, post-graduate work, and provided career and pre-professional advising.

● Promoted student enrollment growth by developing and implementing retention strategies and initiatives to successfully execute numerous college tours, educational, cultural awareness, and community service projects in the community and professional and business organizations. 09/14 – 02/2018 Houston Community College: Dual Credit P-16 Director

● Created solutions that comply with all applicable accreditation requirements, secures approvals, and determines how to move forward within PCC administrative, educational, and financial systems.

● Led accreditation process and ensures adherence to national and state standards and accreditation requirements; determines, catalogs, tracks, maintains, and updates, necessary compliance documentation. Coordinated Faculty to ensure completion of required assessment paperwork and support activities, verifies completion of duties to ensure compensation of HCC Faculty for these efforts as appropriate. 05/2018 – 02/2021 The Salvation Army Boys and Girls Club: Program Director

● Oversight of operational plan to secure sensitive documentation of required program participant activities while ensuring institutional and federal compliance.

● Hired, led, trained, and evaluated UBMS program staff.

● Supervised the recruitment and application process of program participants and the collection and review of eligibility documentation.

● Developed and maintained operational & positive relationships with target school administrators and staff and institutional and community partners.

Patricia Saunders

Houston, TX 77065 * Phone Number:757-***-**** * Email: ************@*****.***

● Assumed fiduciary responsibility for the budgeting, monitoring, and spending of program funds.

08/21 – 06/24 The Coalition for Independent Living: Receptionist/Switchboard Operator

● Delivers exemplary customer service: Face/Voice/Remote Presence of Agency

● Positively interacts with visitors and customers.

● Prioritize multiple projects simultaneously

● Trained oncoming AARP Team

● Verbal and written communication skills to interact clearly with consumers, vendors, and other employees

● Time management/Organization skills to prioritize and complete a side variety of tasks throughout the day

● Patience and listening skills to respond appropriate and interact positively with upset customers

● Interpersonal skills to create a pleasant experience for all consumers, such as being personable and attentive.

Education:

2001 – 2003: Tidewater Community College

o A.S. – General Studies

2004 – 2006: Virginia Wesleyan College

o B.A. - Bachelor of Science

2008 – 2010: Norfolk State University

o M.A. - Masters in Community Counseling

2024: SER Jobs for Progress

o Customer Service and Digital Literacy Certification

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